What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Elizabeth A.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Vendor Management and Renewal
Submitted Jan 2023
User-friendly software!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Easy to navigate.
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
The price
What recommendations would you give to someone considering this product?
Yes definitely!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Kelly S.
- Role: Consultant
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jan 2023
Love the CRM - took me a while to learn it all.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I like their easy access to tech support and questions answered quickly. I have limited experience with CRMS, but this one has everything I could want or need, with easy to understand fields and explanations. I love that when I travel, I can navigate it just as easily in the app as on my desktop back in my office.
What is your favorite aspect of this product?
I find it very user friendly and easy to navigate on my cell phone while I'm traveling!
What do you dislike most about this product?
The learning curve to understand everything it does. Not easy to just jump in and start using.
What recommendations would you give to someone considering this product?
As a solopreneur, with a LOT on my plate, I found it very helpful to hire someone who already works for me in my business and understands it, who is familiar with the software, to import the information for me, teach me quickly what parts of it matter to my business model, teach my sales person how to use it, and be available as I have questions. It kept me from having to learn everything. I can have a basic understand as the boss for my own access, but hired the duties out to someone else. Because the business is just me and contracted employees, I don't have an IT department.
Pros
- Saves Time
- Respectful
- Reliable
- Performance Enhancing
Cons
- Charges for Enhancements
Prakash C.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Zoho CRM is A perfect CRM solution for Business.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Its perfect business solution and very customisable according to our use Thats what I like most.
What is your favorite aspect of this product?
Its very customisable and very good for managing customers and team and sales lead and reporting part is also awesome
What do you dislike most about this product?
Some time it start getting slow in reporting. Can improve interfaces.
What recommendations would you give to someone considering this product?
Its awesome tool and perfect CRM for any business need.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
