What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Shouvik C.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jan 2023
Feature rich CRM software
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I have used a lot of CRM products but ZOHO has a lot of features and customizable options which recent CRM lacks. Zoho CRM doesn't have the best UI in the market but it works well. I am disappointed with their apps, but when it comes to web interfaces it works like charm. The best part is you can design the blueprints of workflows with proper integration, so I would recommend anyone who is thinking about purchasing Zoho CRM, please hire a expert so they can build the buleprint or it will be a hassle to make those workflow blueprints.
What is your favorite aspect of this product?
Functionality, workflow creation, API integration and many more. The best part is they got the unlimited functionality which can be edited. No limitations, no hassle.
What do you dislike most about this product?
I think they should change the UI of all the products they have added. With a proper smart minimalist UI can make things smart for the novice users.
What recommendations would you give to someone considering this product?
I would 100% recommend it to the SMBs cause it will help with the workflows and cut out the useless time. It will save your time and money. Any organization with the complex workflow can implement Zoho CRM for greater good.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Praveen K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jan 2023
Zoho CRM is user friendly and Easy to use
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is user friendly. Customization is good. Customer service is good. The response from customer service is good and fast. Definitely I would recommend Zoho CRM.
What is your favorite aspect of this product?
Customization of modules and the fields in the modules. Zoho CRM is easy to understand.
What do you dislike most about this product?
Multiple things are not integrated in Zoho CRM like other tools. Few customizations in modules like deals or forecast is not possible.
What recommendations would you give to someone considering this product?
Definitely I would recommend Zoho CRM to others. Because, it is user friendly, easy to understand and easy to use as well. Data or Lead Management is good. We can store and manage large amount of data easily.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shivam S.
- Role: Consultant
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Cost effective product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Cost effective
What is your favorite aspect of this product?
Functionalities and new features are quite good as compared to it's competitors
What do you dislike most about this product?
Loading of data sometimes shows incorrect results so we need to refresh few times in order to get accurate data
What recommendations would you give to someone considering this product?
Amazing support it offers
Pros
- Unique Features
- Helps Innovate
- Effective Service
- Fair
