What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Zack L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
From Lead to Close: The Power of Zoho CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Additionally, Zoho CRM offers a wide range of features at a very reasonable price point, making it accessible for small businesses like ours.
What is your favorite aspect of this product?
The automation feature. We have set up a number of automated workflows that have greatly improved our efficiency and effectiveness in managing leads and opportunities. It has saved us a lot of time and allowed us to focus on more high-value activities.
What do you dislike most about this product?
Nothing at the moment.
What recommendations would you give to someone considering this product?
I highly recommend Zoho CRM to any small business looking for an affordable and comprehensive CRM solution.
Pros
- Enables Productivity
- Unique Features
- Effective Service
- Respectful
Anneka L.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2023
Zoho makes everything simpler.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
As a member of the sales and customer support teams, I found Zoho CRM to be an invaluable tool for keeping track of important customer data, from contact info to problem areas.
What is your favorite aspect of this product?
Perhaps it's because we'd never used a proper sales process or customer relationship management system before implementing Zoho, but we were pleasantly surprised by how powerful and flexible it is. We utilize CRM functions to keep track of customers, but our favorite use for them is in managing promotions (our sales pipeline). This makes it simple to move people along the process, view how long they've spent in a given column, etc. You can make changes to the process, such as adding or renaming columns, in Zoho. We use it in conjunction with Zoho Campaigns, which helps us keep track of leads in distinct lists.
What do you dislike most about this product?
There isn't much we don't like, other than the fact that we haven't even begun to scratch the surface of all the features it offers. Features abound, but it may be difficult to use them all.
What recommendations would you give to someone considering this product?
I implemented Zoho CRM at a charity. The company had a limited budget and needed all of its needs met in one convenient location. Therefore, I investigated and proposed Zoho CRM, and their support helped us with issues that weren't even officially covered. We were able to get all of the specialized features and codes that our company needed from them. Despite the fact that the free version is a great place to start, the features available without spending any money are limited. Many of Zoho CRM's features are only available in the more expensive pricing tiers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hamza R.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Vendor Selection and Purchasing
Submitted Jan 2023
Really easy to use
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
its simplicity
What do you dislike most about this product?
some bugs that occurs sometimes
What recommendations would you give to someone considering this product?
no one for real
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
