What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Stella E.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2023
Great features.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Mass emailing and analytics. Great for data collection and monitoring. Great for marketing as marketing research is a great feature.
What is your favorite aspect of this product?
Lead generation and marketing. Role based access control and management. High degree of workflow automation and follow up
What do you dislike most about this product?
Some features are complicated to use.
What recommendations would you give to someone considering this product?
Great application for lead management and marketing.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Eric G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Features are fantastic.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Workflow automation and follow up. Cross-platform as can be accessed over web across various devices. Integration with 3rd party applications.
What is your favorite aspect of this product?
Great customer support. Great dashboards and UI Great analytics and reporting.
What do you dislike most about this product?
Record fetching and updating is not easy.
What recommendations would you give to someone considering this product?
A must have tool for workflow automation and customer management.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Mark D.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2023
Your business in a box! Perfect!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is extremely powerful! The list of features and capabilities is endless Everyday I learn something new or about a new vendor attachment that takes Zoho CRM to the next level. When you use the Zoho One system, which includes Zoho CRM plus over 20 other applications, you start to realize this product is about to make your business life so much easier!
What is your favorite aspect of this product?
The ability to manage leads and quickly communicate with them by a single push of a button.
What do you dislike most about this product?
I really don't have any dislikes other than it could use more formula fields in the customization of templates along with the ability to use a formula field in the calculation of another formula field.
What recommendations would you give to someone considering this product?
Make sure you get Zoho One! The CRM is powerful and does everything you need but the Zoho One Suite will take you to the next level. Website, Social media, scheduling meetings, bookings, invoicing, etc. The list is endless! Plus they are constantly adding new apps every year!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
