What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Zoho is an excellent CRM software
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vincent N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
centralizes all the information of my clients
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It has a wide range of features, which allow users to customize the tool to their specific needs. In addition, its intuitive and easy-to-use interface makes it easy for users to implement and use all available features, increasing sales and improving customer service.
What is your favorite aspect of this product?
It has a wide variety of features that I find very useful, such as the ability to schedule follow-ups and tasks to keep me organized, the reporting system that allows me to get an overview of the performance of my sales team, and the option to automate processes to save time.
What do you dislike most about this product?
They could improve the price seems a bit high, they should improve the documentation and implementation of the API.
What recommendations would you give to someone considering this product?
If you are looking for a tool to take control of your customers and increase your sales, Zoho CRM is the right one. It has an intuitive user interface, it is very easy to navigate through the different sections of the tool, the learning curve is short.
Pros
- Efficient Service
- Inspires Innovation
- Client Friendly Policies
- Altruistic
Ravina M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Zoho is an excellent CRM software
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM stands out from other CRM products in several ways. It offers comprehensive functionality for sales, marketing, and customer support management, all within a single platform. Zoho CRM also has strong integration capabilities, allowing businesses to connect with other software applications. Customisation options are plentiful, enabling businesses to tailor the platform to their specific needs. Additionally, Zoho CRM offers mobile apps for iOS and Android, providing users with easy access to the platform on-the-go. Lastly, Zoho CRM has affordable pricing, making it accessible to businesses of all sizes.
What is your favorite aspect of this product?
I appreciate the comprehensive functionality and customisation features of Zoho CRM, as well as its affordability.
What do you dislike most about this product?
While Zoho CRM offers many advantages, there are some potential drawbacks to consider. One is that the user interface can be overwhelming, especially for new users. Another is that advanced customisation may require some technical expertise. Additionally, some users have reported occasional glitches and slow load times. Finally, some integrations may not be as seamless as with other CRM products.
What recommendations would you give to someone considering this product?
If you you are finding best CRM solution, Zoho CRM is the one.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
