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Zoho

Zoho Connect

Composite Score

8.6 /10

CX Score

8.9 /10

102 Reviews Write a Review

What is Zoho Connect?

Build a thriving workplace culture with Connect's centralized intranet solution for internal communications, employee engagement, and collaboration.

Company Details

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Zoho Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Connect?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Performance Enhancing
Fair
Enables Productivity

Feature Ratings

Average 79

Task Management

News Feed

Instant Messaging

Workflow & Approvals

File Sharing Collaboration

Employee Engagement

Employee Directory

End-User Workflow Customization

Integrations

Calendars

Reporting and Analytics

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Zoho Connect Videos

Zoho Connect Reviews

Francisco G.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Centralized Efficiency with Zoho Connect

Likeliness to Recommend

9 /10

What differentiates Zoho Connect from other similar products?

Unlike other apps, Zoho Connect centralizes all activities, including meetings and document sharing, in one platform with its standout feature

What is your favorite aspect of this product?

What makes the software strong is its ability to think holistically about collaboration. It is a central hub that organizes all team communications to prevent the team from being fragmented, thus helping everyone stay on the same page and be more productive and work as a team.

What do you dislike most about this product?

One weakness is that the interface for its users is limited in how it can be customized, and sometimes this creates issues in customizing the platform to meet the team's needs or brand requirements.

What recommendations would you give to someone considering this product?

Without use of Zoho Connect, our team does not collaborate as we do today. You can move things around without a problem; it's a muscle we all know how to use; it's a habit in our crew.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cástor V.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

The process of building a knowledge hub with Zoho

Likeliness to Recommend

8 /10

What differentiates Zoho Connect from other similar products?

The strength of Zoho Connect can well be seen in where it excels in its features to build a strong knowledge management system. A well-designed organization and structure of information presented on the site guarantees that employees can locate the information that they require conveniently. It continues to accommodate static and dynamic content at a go, making the platform to serve as a content delivery point.

What is your favorite aspect of this product?

Continuous discussion through usage of Black board and relative forums increases interaction among the team members and also increases learning among members. Zoho Connect has quite a simple interface and acts as a powerful content management system. Best practices, guidelines, and training materials are easy to upload and sort in a specific business analytics, so creating an extensive knowledge base becomes possible.

What do you dislike most about this product?

A limitation of Zoho Connect is its minimal offline access, which can hinder productivity for employees without reliable internet connectivity.

What recommendations would you give to someone considering this product?

With the solid organization for unauthorized content and outstanding collaborative opportunity for employees to access meaningful information without much hassle, Zoho Connect is already an essential tool to add to the organizational arsenal. Analytics can effortlessly upload and organize best practices, guidelines and collaborative features, such as discussion forums and idea boards, encourage employee engagement and knowledge sharing, fostering a culture of collaboration and continuous learning.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Simon B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Zoho Connect overdelivers!

Likeliness to Recommend

10 /10

What differentiates Zoho Connect from other similar products?

Integrates perfectly with Zoho One and our needs. Implementation was easy and efficient.

What is your favorite aspect of this product?

Support has been amazing helping us with questions about the integration. Everything was quickly answered.

What do you dislike most about this product?

Nothing yet. Employees and myself alike absolutely love the tool!

What recommendations would you give to someone considering this product?

Works amazingly well with Zoho One! So if you are already using it, start implementing Connect

Pros

Helps Innovate
Continually Improving Product
Unique Features
Efficient Service

How We Deliver

Zoho Connect

What is Zoho Connect?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Zoho Connect Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zoho Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Instant Messaging Real-time, text-based communication between two or more people

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Calendars Ability to manage and view employee schedules, and book meetings.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Connect Videos

Zoho Connect - The modern intranet

Zoho Connect Reviews

Francisco G.

Centralized Efficiency with Zoho Connect

Likeliness to Recommend

Pros

Cástor V.

The process of building a knowledge hub with Zoho

Likeliness to Recommend

Pros

Simon B.

Zoho Connect overdelivers!

Likeliness to Recommend

Pros

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1
Since last award

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Since last award

Feature Ratings

Task Management

News Feed

Instant Messaging

Workflow & Approvals

File Sharing Collaboration

Employee Engagement

Employee Directory

End-User Workflow Customization

Integrations

Calendars

Reporting and Analytics

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training