Zoho Books Customer Reviews 2025 | Accounting

What is Zoho Books?

Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.

Company Details

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Awards & Recognition

Zoho Books won the following awards in the Accounting - Small Business category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

Zoho Books Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Books.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 2
Since last award

97 Plan to Renew

Down 3
Since last award

85 Satisfaction of Cost Relative to Value

Down 2
Since last award

89

Product Experience

89

Negotiation and Contract

91

Conflict Resolution

86

Strategy & Innovation

87

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 89%
Conflict Resolution:: 91%
Strategy & Innovation:: 86%
Service Experience:: 87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Books?

0% Negative

7% Neutral

93% Positive

Pros

Transparent
Reliable
Trustworthy
Fair

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Zoho Books Reviews

Pranshu S.

Role: Consultant
Industry: Agriculture
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Overall Solution/Tax compliant/API Limitations

Likeliness to Recommend

8 /10

What differentiates Zoho Books from other similar products?

The integration with other modules like ZOHO CRM, ZOHO People, ZOHO Payroll, makes it extremely beneficial for companies who want this as a one stop solution. In other cases, either we have to set up that entire integration or do a lot of manual processes in order to have linkages cross-functionally.

What is your favorite aspect of this product?

Ease of documentation of the entire order processing. From estimate to Sales Order to Invoice and Purchase Order, we have been able to link up everything and automate using their APIs.

What do you dislike most about this product?

Limits on API hits per minute and workflow limits. This has resulted in literal revenue losses of $500,000 on a single day earlier when the entire system was down and we were out of ZOHO Flows, and Workflows in ZOHO Books.

What recommendations would you give to someone considering this product?

You should know the peak utilization of APIs and flows. Once that analysis is done, you must always keep a buffer with the platform to make sure that there is enough space to accommodate any surges.

Pros

Inspires Innovation
Transparent
Security Protects
Respectful

Cons

Less Efficient Service
Inhibits Innovation
Slower Product Innovation

Bongekile N.

Role: Finance
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Good for a basic small business

Likeliness to Recommend

5 /10

What differentiates Zoho Books from other similar products?

They offer a free invoicing option which is ideal for small and simple businesses

What is your favorite aspect of this product?

Free invoicing functionality

What do you dislike most about this product?

Not ideal for full function and detailed reporting

What recommendations would you give to someone considering this product?

Depending on the size of the business and business needs

Pros

Reliable
Generous Negotitation
Transparent
Helps Innovate

Cons

Commodity Features
Less Performance Enhancing
Less Productive

Edokhagba C.

Role: Finance
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Zoho Books: A Smart, User-Friendly Solution for St

Likeliness to Recommend

10 /10

What differentiates Zoho Books from other similar products?

Compared to QuickBooks or Xero, Zoho Books offers a wide range of features at a more affordable price, especially for small and mid-sized businesses.

What is your favorite aspect of this product?

It allows businesses to automate routine tasks like invoice generation, payment reminders, and approval workflows—saving time and reducing errors.

What do you dislike most about this product?

it is limited to third-party integrations compared to competitors like QuickBooks or Xero.

What recommendations would you give to someone considering this product?

Explore all features during the trial period to see if it meets your specific business needs, especially invoicing, automation, and reporting.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Zoho Books

What is Zoho Books?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Zoho Books Ratings

86 Likeliness to Recommend

Down 2 Since last award

97 Plan to Renew

Down 3 Since last award

85 Satisfaction of Cost Relative to Value

Down 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Zoho Books?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

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Accounting - Midmarket

Zoho Books Reviews

Pranshu S.

Overall Solution/Tax compliant/API Limitations

Likeliness to Recommend

Pros

Cons

Bongekile N.

Good for a basic small business

Likeliness to Recommend

Pros

Cons

Edokhagba C.

Zoho Books: A Smart, User-Friendly Solution for St

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Payable Purchase Orders

Cash Flow Management

Cost Revenue Tracking

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Expense Management

Budgeting Forecasting

Project Accounting

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization