What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
78 Likeliness to Recommend
92 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Acts with Integrity
- Fair
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Activity and Workflow Management
Lead Management
Collaboration
Customer Service Management
Mobile
Telephony and Call Center Management
Marketing Management
Analytics and Reporting
Sales Management
Account and Contact Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
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Zendesk Sell Reviews
Roman A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Strong analytical capabilities for decision making
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Zendesk has been very beneficial to the entire organization. We have used the information and large amount of data it allows us to collect to improve and make necessary corrections to the products we offer to our customers. Zendesk helps us to analyze data quickly and easily without the need for extensive coding knowledge and provides very good reports.
What is your favorite aspect of this product?
I really like using Zendesk for collecting tickets, item data and creating enterprise-wide visualization dashboards and reports. It is a very intuitive and fairly easy to use resource that allows end users to create metrics, custom attributes and express data in a fairly engaging, easy to understand and decision profitable way.
What do you dislike most about this product?
There is a slight lack of clarity in the filters applied which tends to confuse users and the report generator could be more dynamic.
What recommendations would you give to someone considering this product?
Zendesk Explore is extraordinarily amazing and easy to use; it gives organizations everything they need to collect, analyze data and create their own custom visualization dashboards and reports. It's excellent, highly recommended.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Cilia F.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Zendesk is the best for providing quick solutions
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
It has helped us to improve customer service, as it allows all messages to reach the same destination, which is the platform. The agents have been very receptive to the platform, as it is very intuitive and easy to use. Customers have felt better attended to, which increases our sales.
What is your favorite aspect of this product?
It integrated seamlessly with email, WhatsApp, SMS, telephony and social media. Call routing is very useful and its real-time chats, allows us to be attentive to customer demands. It perfectly supports the large database we have.
What do you dislike most about this product?
The recordings are not working very well, the call recordings do not have good audio and the call text recordings do not capture all the information. It is a very intuitive software, but it is not easy to install and their technical service department did not provide enough help and we had to solve the situation on our own.
What recommendations would you give to someone considering this product?
It has increased the flow of customers that are served daily and the responsiveness of the agents has also increased. This software allowed us to provide better service, become a better company and increase the performance of technicians and agents.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
- Role: Consultant
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2021
Extremely pricey, for half the functionalities
Likeliness to Recommend
Pros
- Respectful
- Efficient Service
Cons
- Less Performance Enhancing
- Less Productive
- Vendor's Interest First
