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Zendesk

Zendesk Sell

Composite Score

7.0 /10

CX Score

7.1 /10

32 Reviews Write a Review

What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details

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Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

72 Likeliness to Recommend

85 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

12% Negative

10% Neutral

78% Positive

Pros

Fair
Trustworthy
Client Friendly Policies
Acts with Integrity

Feature Ratings

Average 81

Lead Management

Collaboration

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Mobile

Telephony and Call Center Management

Sales Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 78

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

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Customer Relationship Management - Midmarket

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Zendesk Sell Reviews

Marlon V.

Role: Human Resources
Industry: Entertainment
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

A Powerful Way for Raising Sales Success Rates

Likeliness to Recommend

8 /10

What differentiates Zendesk Sell from other similar products?

I was initially impressed by how simple it was to set up a Zendesk Sell account and begin utilizing the software. The layout is straightforward, so I had no trouble getting started. Furthermore, I appreciated being able to modify the platform to fit my specific business requirements by altering the appearance of fields and lists of contacts.

What is your favorite aspect of this product?

There are a lot of calls coming in and going out, which makes it difficult to keep up. Connecting directly with Zendesk's ticketing system makes it simple to monitor the status of calls that begin as service but progress to sales and vice versa.

What do you dislike most about this product?

There is not a no-cost option. Additionally, there is a lack of capacity in the sales pipelines. You have to upgrade to a far more expensive plan—almost twice as much, in fact—if you want access to sophisticated analytics.

What recommendations would you give to someone considering this product?

A phone dialer is integrated, and calls can be easily recorded. The intuitive drag-and-drop UI necessitates little in the way of setup or learning curve.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Acts with Integrity

Edith M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Zendesk Sell - Best CRM

Likeliness to Recommend

8 /10

What differentiates Zendesk Sell from other similar products?

One reason Zendesk Sell is the best is the fact that it offers leading CRM features and is customizable too

What is your favorite aspect of this product?

I like. That Zendesk Sell us affordable It comes with best customization features It offers best CRM capabilities

What do you dislike most about this product?

I have no issues with Zendesk Sell

What recommendations would you give to someone considering this product?

I recommend Zendesk Sell having worked well and because it's affordable too.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Betsy U.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Clear, Simple, Easy

Likeliness to Recommend

8 /10

What differentiates Zendesk Sell from other similar products?

It just has a better appearance and style that makes it more enjoyable to use. All the sections are clearly labeled and catch the eye.

What is your favorite aspect of this product?

The organization and eye catching labels/titles

What do you dislike most about this product?

It doesnt always sync well with the other software but that might be a separate issue.

What recommendations would you give to someone considering this product?

Great for running a production business

Pros

Performance Enhancing
Enables Productivity
Unique Features
Fair

How We Deliver

Zendesk Sell

What is Zendesk Sell?

Company Details

Need Assistance?

Awards & Recognition

Zendesk Sell Ratings

72 Likeliness to Recommend

85 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Zendesk Sell?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Midmarket

Zendesk Sell Reviews

Marlon V.

A Powerful Way for Raising Sales Success Rates

Likeliness to Recommend

Pros

Edith M.

Zendesk Sell - Best CRM

Likeliness to Recommend

Pros

Betsy U.

Clear, Simple, Easy

Likeliness to Recommend

Pros

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Title

Feature Ratings

Lead Management

Collaboration

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Mobile

Telephony and Call Center Management

Sales Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement