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Zendesk

Zendesk Sell

Composite Score

7.8 /10

CX Score

7.9 /10

67 Reviews Write a Review

What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details

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Awards & Recognition

Zendesk Sell won the following awards in the Customer Relationship Management - Midmarket category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

4 Top Rated Features

2022

Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

92 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

6% Negative

8% Neutral

86% Positive

Pros

Acts with Integrity
Fair
Trustworthy
Respectful

Feature Ratings

Average 83

Activity and Workflow Management

Lead Management

Collaboration

Customer Service Management

Mobile

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Sales Management

Account and Contact Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 82

Breadth of Features

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Lead Management

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View Zendesk Sell in this category (opens in a new tab)

Customer Relationship Management - Small Business

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View Zendesk Sell in this category (opens in a new tab)

Zendesk Sell Reviews

Christopher Z.

Role: Sales Marketing
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2020

Great product!

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

I am unsure.

What is your favorite aspect of this product?

I don’t have a particular favorite.

What do you dislike most about this product?

I don’t really have anything I dislike.

What recommendations would you give to someone considering this product?

Give it a try.

Pros

Continually Improving Product
Reliable
Effective Service
Caring

Geraldlyn T.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Manage/engage/attract sales

Likeliness to Recommend

3 /10

What differentiates Zendesk Sell from other similar products?

User driven

What is your favorite aspect of this product?

Open/flexible

What do you dislike most about this product?

Not many dislikes

What recommendations would you give to someone considering this product?

Great onboarding

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samantha F.

Role: Information Technology
Industry: Telecommunications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2020

I work at a call center and this product is great!

Likeliness to Recommend

10 /10

What differentiates Zendesk Sell from other similar products?

Zendesk makes it so much easier to provide the quality customer service that we need.

What is your favorite aspect of this product?

Customer service

What do you dislike most about this product?

Nothing, the product is amazing!

What recommendations would you give to someone considering this product?

To get the product!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Zendesk Sell

What is Zendesk Sell?

Company Details

Need Assistance?

Awards & Recognition

Zendesk Sell Ratings

78 Likeliness to Recommend

92 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zendesk Sell?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Zendesk Sell Reviews

Christopher Z.

Great product!

Likeliness to Recommend

Pros

Geraldlyn T.

Manage/engage/attract sales

Likeliness to Recommend

Pros

Samantha F.

I work at a call center and this product is great!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Activity and Workflow Management

Lead Management

Collaboration

Customer Service Management

Mobile

Telephony and Call Center Management

Marketing Management

Analytics and Reporting

Sales Management

Account and Contact Management

Quote Contract and Proposal

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration