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WooCommerce

WooCommerce

Composite Score
8.7 /10
CX Score
8.8 /10
Category
WooCommerce
8.7 /10

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details


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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative
9% Neutral
88% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Inspires Innovation

Feature Ratings

Average 83

Catalog Management

86

Payment Processing

86

Order Management

85

Order Portal

84

Content Management

82

Content Localization

82

Reporting and Analytics

81

Integrated Search

80

Microsite Management

79

Retargeting Capabilities

78

Predictive Recommendations

78

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

84

Ease of Implementation

84

Breadth of Features

84

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Vendor Support

77

WooCommerce Reviews

Jessica R.

  • Role: C-Level
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy and free to implement

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

The flexibility that comes with a wordpress platform. I have the ease of use with woocommerce, and access to unlimited plug ins to get all of the functionality i need

What is your favorite aspect of this product?

It’s accessible at any budget. You can implement for free and upgrade as your business grows

What do you dislike most about this product?

I cannot email a payable invoice that sends customers to my payment gateway to fill in their shipping details. This has been my only hang up.

What recommendations would you give to someone considering this product?

Give it a try! It’s easy to set up.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Friendly Negotiation

Hiresh J.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Efficient and user friendly software

Likeliness to Recommend

7 /10

What differentiates WooCommerce from other similar products?

Efficient and user friendly software for naive users

What is your favorite aspect of this product?

A high scalability and low shop costs compared to other shop systems

What do you dislike most about this product?

WooCommerce does not include any legal texts such as general terms and conditions, data protection declaration, revocation regulations, shipping regulations, procedural directory etc. by default.

What recommendations would you give to someone considering this product?

Consider the T&C and organisational requirement before using this software

Pros

  • Efficient Service
  • Inspires Innovation
  • Saves Time
  • Generous Negotitation

Cons

  • Charges for Enhancements
  • Vendor Friendly Policies
  • Vendor's Interest First

Ramakant R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

WooCommere - Best Ecommerce Store for Business

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

WooCommerce is free and easy to integrate with your WordPress site. WooCommerce makes it easy to handle your products, shopping cart, payment gateway, invoices, inventory, and orders. WooCommerce can keep track of your order management, cart management, and checkout Page also. You can easily handle more than 1000 products. I have used retargeting techniques for Facebook marketing and it is very easy to handle and manage.

What is your favorite aspect of this product?

Order Management, Product Management, Payment Gateway Integration, and retargeting.

What do you dislike most about this product?

WooCommerce does not come with support for any payment gateway fails. Setup multiple payment gateways need separate plugins to be installed on the WordPress site. WooCommerce does not have a good template for product showcasing as compare to Wix.

What recommendations would you give to someone considering this product?

1. Provide multiple payment gateway setups in a single installation 2. Providing good templates for product showcase. 3. Customize add to cart page and checkout page.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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