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WooCommerce

WooCommerce

Composite Score
8.7 /10
CX Score
8.8 /10
Category
WooCommerce
8.7 /10

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details


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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative
9% Neutral
88% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Inspires Innovation

Feature Ratings

Average 83

Catalog Management

86

Payment Processing

86

Order Management

85

Order Portal

84

Content Management

82

Content Localization

82

Reporting and Analytics

81

Integrated Search

80

Microsite Management

79

Retargeting Capabilities

78

Predictive Recommendations

78

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

84

Ease of Implementation

84

Breadth of Features

84

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Vendor Support

77

WooCommerce Reviews

Ozan O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2022

A good starting tool to e-commerce

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

Woocommerce is easy to use for WordPress users. If you are a WordPress user, you can easily implement Woocommerce and start your e-commerce business. It comes with a couple of basic templates and allows you to add products and open your website very fast.

What is your favorite aspect of this product?

Woocommerce runs robust and stable as a core WordPress plugin. Automatic updates keep the plugin at the latest version. It is very good for security issues. Default plugins are very basic but there are lots of great plugins for woocommerce. You can find a theme and plugin nearly for all of your customization needs.

What do you dislike most about this product?

Default themes and functions are very basic for an e-commerce operation. This means you have to add more themes and plugins. While there are lots of great themes on the market, useful ones should be very expensive. There should be inexpensive alternatives but there should be a risk involved in them when it comes to security. It is possible to face performance and slowness issues if you installed lots of plugins to fulfil your needs.

What recommendations would you give to someone considering this product?

Just download and try it. It's free and easy to use.

Pros

  • Effective Service
  • Transparent
  • Reliable
  • Enables Productivity

Diego Q.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

more expensive than you think, but worth it

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

easier entry level, but if you need custom functionality, it can become expensive and complex.

What is your favorite aspect of this product?

very customizable

What do you dislike most about this product?

expensive plugins, lack of support

What recommendations would you give to someone considering this product?

good for entry level and simple commerce flow businesses

Pros

  • Reliable
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Cons

  • Charges for Enhancements
  • Less Caring
  • Commodity Features

Kristin T.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"It's good enough and works pretty well"

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

The program is better because it is easy to implement and integrates seamlessly with wordpress.

What is your favorite aspect of this product?

Thanks to virtual features like PayPal API and credit card payment clearing very instantaneously, customers may obtain their download keys, which is one of my favorite aspects of online shopping. Coupons may be a great tool for marketing initiatives. All clients' email addresses may be automatically added into the MailChimp list thanks to the ability to connect 3rd party software such as MailChimp.

What do you dislike most about this product?

In addition to being costly, add-ons are recurrent annual fees. A lot of this is overstated. The majority of the premium features are only available as part of a subscription.

What recommendations would you give to someone considering this product?

If you utilize WooCommerce appropriately, it will boost your company's revenue, profits, and market share. It will assist you in automating, organizing, and improving all aspects of your company..

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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