WooCommerce Customer Reviews 2024

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WooCommerce

Composite Score

8.7 /10

CX Score

8.8 /10

139 Reviews Write a Review

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details

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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation

2022

2021 Data Quadrant Gold Medalist

2021

WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative

9% Neutral

88% Positive

Pros

Reliable
Fair
Helps Innovate
Inspires Innovation

Feature Ratings

Average 83

Catalog Management

Payment Processing

Order Management

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 83

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

WooCommerce Reviews

Carlos David M.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

The best WordPress plugin

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

The fact that is completely free, and the wide variety of features it provides.

What is your favorite aspect of this product?

The WooCommerce Hooks were definitely a game changer for us as in every business we needed unique functionalities and the fact that whenever we needed to perform a specific action at a specific point there was already a hook we could use to do so really helped us succeed with what we delivered to our customers.

What do you dislike most about this product?

WooCommerce is not easy to learn, there are hundreds of options, and their administration user interface is not pretty for inexpert WordPress professionals but the value it provides totally overcomes that part.

What recommendations would you give to someone considering this product?

If you are on a budget and need a solution to create a free online store WooCommerce is the tool for you, but keep in mind that mild technical knowledge and lots of customization will be required for advanced technical tasks.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alejo J.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Woocommerce: The best plugin for e-commerce

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

With this WordPress plugin that offers us a platform to create fully customizable and configurable online stores, this means that you can add to your online store all the features you need and provide the best user experience to your customers, Woocommerce is a fairly easy platform compared to others (prestashop, magenta), if you already know how WordPress works your experience here will be very simple.

What is your favorite aspect of this product?

One of the biggest advantages that shows us Woocommerce is its large community of developers (one of the largest in the world) this means that for any functionality you need there is already a free plugins or one of little monetary value, It is easy to configure, easy to customize the design and overall look of the website. Very inexpensive compared to most of the competition.

What do you dislike most about this product?

Due to the amount of plugin on the page many times it is slow, A long and lengthy process to add new products with multiple sizes. And an improvement in security because WordPress is always in the crosshairs of cyber attacks, it becomes confusing for beginners to have to use Woocommerce in conjunction with WordPress, such as building a product menu.

What recommendations would you give to someone considering this product?

Woocommerce became one of the most popular e-commerce for a reason. It works very well can be customized in seemingly unlimited ways, It is recommended thanks to a wide range of styles in the library, excellent documentation and technical support. It is ideal if you want to create an e-commerce store. It does not require coding experience, so it is ideal for beginners who have some experience in hosting websites.

Pros

Reliable
Unique Features
Efficient Service
Inspires Innovation

Nelly C.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Dynamic Platform for E-commerce Support

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

WooCommerce ensures global business transactions and payments are well recorded.

What is your favorite aspect of this product?

WooCommerce is stable and it coordinates various roles.

What do you dislike most about this product?

WooCommerce creates a sustainable avenue for conducting universal transactions..

What recommendations would you give to someone considering this product?

WooCommerce is resourceful in enriching firms with global business operations.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

How We Deliver

WooCommerce

What is WooCommerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

WooCommerce Ratings

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love WooCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WooCommerce Reviews

Carlos David M.

The best WordPress plugin

Likeliness to Recommend

Pros

Alejo J.

Woocommerce: The best plugin for e-commerce

Likeliness to Recommend

Pros

Nelly C.

Dynamic Platform for E-commerce Support

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Catalog Management

Payment Processing

Order Management

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support