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WooCommerce

WooCommerce

Composite Score
8.7 /10
CX Score
8.8 /10
Category
WooCommerce
8.7 /10

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details


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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative
9% Neutral
88% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Inspires Innovation

Feature Ratings

Average 83

Catalog Management

86

Payment Processing

86

Order Management

85

Order Portal

84

Content Management

82

Content Localization

82

Reporting and Analytics

81

Integrated Search

80

Microsite Management

79

Retargeting Capabilities

78

Predictive Recommendations

78

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

84

Ease of Implementation

84

Breadth of Features

84

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Vendor Support

77

WooCommerce Reviews

Anant T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Flexible and customized platform with scalability

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

Woo-commerce stands out with seamless integration with WordPress, providing a familiar and user-friendly platform

What is your favorite aspect of this product?

Woo-commerce ability to connect with powerful ecosystems of plugins and themes

What do you dislike most about this product?

The learning curve for new users can be steep, especially for those who are not familiar with WordPress

What recommendations would you give to someone considering this product?

Ensure to have a basic understanding of WordPress and e-commerce principles and invest time in exploring the platform

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Efficient Service

Josue H.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Its excellent performance is weighed down

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

Woocommerce is not only free, it is open source so the community can propose and make improvements on its code. Woocommerce is profitable, as it has a premium business model. This means that the core software is free, but you may have to pay for some features that for your business model may be essential. Other proposals such as Shopify, Prestashop or Magento have free versions. But, in many cases, advanced options require the hiring of premium payment plans. Although, in the case of Woocommerce, certain extensions require a one-time or annual payment.

What is your favorite aspect of this product?

Woocommerce is an especially advisable option for those who have previous experience with WordPress. This will allow you to quickly start with the design of your store and, therefore, to make the first sales before. There are thousands of themes for this platform. After choosing the most suitable one, it is possible to customize all of its sections: header, footer, product sheets, checkouts, etc. Therefore, Woocommerce is suitable for both professional users and novices.

What do you dislike most about this product?

It is not an out-of-the-box install-and-use solution like some online store services. You need to configure everything, additional applications can be cheaper, PHP version update is causing problems from time to time. The interface is easy to use, but definitely could be improved.

What recommendations would you give to someone considering this product?

It fits like a glove to all kinds of online stores, regardless of their market niche or products, it is regularly updated to keep up with cybersecurity. But the Woocommerce plugin does not include elements such as SSL (Secure Sockets Layer) certificate or backup tools, to make backups. As for payment security, Woocommerce is perfectly complemented by secure gateways and ewallets, such as Stripe, PayPal, WePay or Payza. It also has several forums specialized in this platform.

Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Dio (Dionisios) F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Woocommerce: Grow your business

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

Increase conversions by tracking customers who have abandoned products in the checkout process. Automate email marketing tasks: promote the publication of reviews, send wish list reminders, target inactive customers and surprise with birthday greetings. Send newsletters to engage your audience, inform them about your business news and share stories. Generate recurring sales and increase customer loyalty.

What is your favorite aspect of this product?

Reward your customers for their purchases and other actions with points redeemable for discounts. Offer free gifts to your customers for shopping in your WooCommerce store. Develop your brand and attract your target customer with content marketing, SEO tools and upsells. Leverage the potential of your integrated WordPress blog to tell your brand story, engage your audience and increase traffic to your store.

What do you dislike most about this product?

It is not an out-of-the-box install and use solution, To get a good store, you must also set up all the other parts of wordpress, like choosing a good wordpress theme. It would be great if you could easily sync with other platforms like Etsy, without using a third party app. The output is too complex unless you use an add-on to remove fields when not needed. More out-of-the-box options would be nice within the base software.

What recommendations would you give to someone considering this product?

Help users explore your product range by linking to and suggesting products directly on your product pages, or even from blog posts. It solves the most basic problem: it allows them to have a business. Previously using a third-party site to list your products, it's ideal for businesses that want to get up and running quickly and don't need a lot of customizations in out-of-the-box software. If you want customizations, there are many add-ons to choose from, so anything you want to do is probably possible.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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