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WooCommerce

WooCommerce

Composite Score
8.7 /10
CX Score
8.8 /10
Category
WooCommerce
8.7 /10

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details


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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative
9% Neutral
88% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Inspires Innovation

Feature Ratings

Average 83

Catalog Management

86

Payment Processing

86

Order Management

85

Order Portal

84

Content Management

82

Content Localization

82

Reporting and Analytics

81

Integrated Search

80

Microsite Management

79

Retargeting Capabilities

78

Predictive Recommendations

78

Vendor Capability Ratings

Average 83

Business Value Created

85

Usability and Intuitiveness

84

Ease of Implementation

84

Breadth of Features

84

Ease of Customization

84

Ease of Data Integration

83

Quality of Features

83

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Vendor Support

77

WooCommerce Reviews

Giordano de Jesus G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Woocommerce: Online store configuration

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

We have relied on WooCommerce as an important component of the online store creation process for e-commerce clients. WooCommerce is a popular platform that is ideal for beginner online retailers. Previously, only a professional web developer had the ability to create an e-commerce website, but with the release of WooCommerce with WordPress, anyone can create an online store and sell it to millions of potential customers available online. The utility of using WooCommerce in our business is great because it has all the necessary components to facilitate our expansion.

What is your favorite aspect of this product?

The WooCommerce order management system is also a great tool to help store administrators process and fulfill orders. We can integrate any payment gateway system into WooCommerce checkout to collect payments from our customers. We can manage our inventory and product inventory, and we can set up different shipping methods for different shipping areas. WooCommerce allows us to create an online store by listing our products and their categories along with product attributes and options.

What do you dislike most about this product?

The free version of WooCommerce does not have pdf invoices and packing slip feature, which should be there by default. The availability of pre-made store templates is also less, forcing the store administrator to choose premium themes. When uploading products that have too many variations and separate images for each variation, WooCommerce slows down in processing.

What recommendations would you give to someone considering this product?

WooCommerce has all the features a business needs to get up and running, but it lacks design flexibility when it comes to scaling your business. Considering the market trend, now many people want to create an online store to sell their products, WooCommerce solves this problem effectively. WooCommerce is the go-to platform if you want to start your own online store without spending too much on website development.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Caring

Cesar M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Woocommerce improves your online store

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

Woocommerce is used in our small business to manage our scope of sales and to obtain a greater reach with customers we often serve by this way, a very usable tool due to its ease of use which allows us to keep our online store updated in a fairly simple way. It adapts perfectly with our website and is a free solution to start using instantly.

What is your favorite aspect of this product?

Inventory management becomes much easier since we use Woocommerce which gives us a great advantage with respect to the products that may be ending in our stock, its integration with Wordpress makes it very adaptable and easy to use, taking into account that through it our workers can understand them easily. The sales reports keep us aware of each of the operations of the company while maintaining the security of our operations.

What do you dislike most about this product?

The base of the tool is free, however it is required to purchase many integrations that are required to get the most out of the platform. Although the information in the reports is quite good we would love to have more detailed reports such as customer characteristics according to products, or to be able to have sales graphs according to a condition. Although it is simple to use, we would like a renovation in its interface, it was left in the past.

What recommendations would you give to someone considering this product?

Woocommerce is a cutting-edge solution for those companies that need to improve their performance in the area of online sales, providing many options to capture the attention of new customers supporting the business economy. The fact that it is free is already a great option for anyone who wants to give it a try. It is one of the best options on the Internet to control and improve your virtual store keeping order in every step of the sales process.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Quite easy to use at least for the basic set up.

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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