WooCommerce Customer Reviews 2024

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WooCommerce

Composite Score

8.7 /10

CX Score

8.8 /10

139 Reviews Write a Review

What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details

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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation

2022

2021 Data Quadrant Gold Medalist

2021

WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative

9% Neutral

88% Positive

Pros

Reliable
Fair
Helps Innovate
Inspires Innovation

Feature Ratings

Average 83

Catalog Management

Payment Processing

Order Management

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 83

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

WooCommerce Reviews

Rishi B.

Role: Sales Marketing
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

WooCommerce = WordPress + Online Store

Likeliness to Recommend

10 /10

What differentiates WooCommerce from other similar products?

At our organization, we use open source WordPress for almost all our websites. WooCommerce is almost indispensable to add eCommerce features to WordPress. Nothing comes close to WooCommerce.

What is your favorite aspect of this product?

It is difficult to pinpoint a favorite aspect given there are so many that I cherish. Still one of the favorite aspects that come to my mind right now is showcasing products in a modular way: Bestsellers, Top-Rated, New Products, On-Sale Products, products from specific categories, or Hand-Picked Products to any page or post on website.

What do you dislike most about this product?

There is always a room for improvement. Given how much they are offering on free plan, and how innovative the entire team is when it comes to adding new features, I have nothing to dislike.

What recommendations would you give to someone considering this product?

Start with their free plugin. As per your requirement, choose which product of their you intend to go for a paid license/subscription.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oferi G.

Role: Information Technology
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

WooCommerce Review

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

What makes WooCommerce different is that it is Open Source and highly customizable

What is your favorite aspect of this product?

The software makes it easy for businesses to reach more customers It is customizable to suit business environment

What do you dislike most about this product?

Using WooCommerce has been great and issues

What recommendations would you give to someone considering this product?

I recommend WooCommerce for its effectiveness when it comes to handling matters eCommerce. I love that it is customizable

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Hilsol M.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Coordinated Approach for Business E-commerce

Likeliness to Recommend

9 /10

What differentiates WooCommerce from other similar products?

WooCommerce has excellent shopping cart managing capacity for firms.

What is your favorite aspect of this product?

WooCommerce outlined excellent retargeting capabilities for smooth e-commerce

What do you dislike most about this product?

WooCommerce has meet the requests from clients without challenges

What recommendations would you give to someone considering this product?

WooCommerce delivers suitable online sales, with extensive approach for business clarity

Pros

Continually Improving Product
Effective Service
Respectful
Client Friendly Policies

How We Deliver

WooCommerce

What is WooCommerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

WooCommerce Ratings

89 Likeliness to Recommend

94 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love WooCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WooCommerce Reviews

Rishi B.

WooCommerce = WordPress + Online Store

Likeliness to Recommend

Pros

Oferi G.

WooCommerce Review

Likeliness to Recommend

Pros

Hilsol M.

Coordinated Approach for Business E-commerce

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Catalog Management

Payment Processing

Order Management

Order Portal

Content Management

Content Localization

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support