Whereby Customer Reviews 2024

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Whereby

Composite Score

8.2 /10

CX Score

8.3 /10

31 Reviews Write a Review

What is Whereby?

Join the teams across all industries who are holding secure and efficient meetings from their browser with Whereby.

Company Details

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Awards & Recognition

Whereby won the following awards in the Web and Video Conferencing - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

2 Top Rated Features

2023

Whereby Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Whereby.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whereby?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Efficient Service
Effective Service
Caring

Feature Ratings

Average 87

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Application Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Vendor Capability Ratings

Average 86

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Whereby Reviews

Bennett T.

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Was great at first, but there is better

Likeliness to Recommend

5 /10

What differentiates Whereby from other similar products?

The fact that users do not have to download additional software and can conduct a meeting in-browser is excellent.

What is your favorite aspect of this product?

My favorite aspect is the in-browser meeting capability. This is especially relevant for clients, who only need a browser to join the meeting.

What do you dislike most about this product?

After using other products, features were missing that I currently enjoy, such as transcription and in-meeting note-taking capabilities.

What recommendations would you give to someone considering this product?

If you need a solid solution for video only, you can't go wrong with Whereby. For more advanced features, such as transcription and in-meeting agendas and notes, Whereby will disappoint.

Pros

Reliable
Security Protects
Efficient Service
Effective Service

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

Abhay J.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

One of the best online conferencing product

Likeliness to Recommend

8 /10

What differentiates Whereby from other similar products?

It is browser-based but still powerful. It is still simple to understand for young students,

What is your favorite aspect of this product?

All the controls are right in front of the video, which makes it easy to explain for the first-time user.

What do you dislike most about this product?

Audio echo - when audio is shared during screen sharing.

What recommendations would you give to someone considering this product?

One of the best tools for online classes, customizable according to client needs.

Pros

Enables Productivity
Inspires Innovation
Client's Interest First
Transparent

Mukesh P.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

This is one Of the best sustainable product.

Likeliness to Recommend

10 /10

What differentiates Whereby from other similar products?

Sustainable products which are used, stands aparts.

What is your favorite aspect of this product?

It acts as bridge and solution provider.

What do you dislike most about this product?

It's ease of product mix are not unto easy ro operated

What recommendations would you give to someone considering this product?

FOLLOW a basic trend of OT industry standards condisdering IRR

Pros

Reliable
Trustworthy
Caring
Transparent

How We Deliver

Whereby

What is Whereby?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Whereby Ratings

87 Likeliness to Recommend

89 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Whereby?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Whereby Reviews

Bennett T.

Was great at first, but there is better

Likeliness to Recommend

Pros

Cons

Abhay J.

One of the best online conferencing product

Likeliness to Recommend

Pros

Mukesh P.

This is one Of the best sustainable product.

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Application Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support