Whereby Customer Reviews 2024

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Whereby

Composite Score

8.2 /10

CX Score

8.3 /10

31 Reviews Write a Review

What is Whereby?

Join the teams across all industries who are holding secure and efficient meetings from their browser with Whereby.

Company Details

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Awards & Recognition

Whereby won the following awards in the Web and Video Conferencing - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

2 Top Rated Features

2023

Whereby Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Whereby.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whereby?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Efficient Service
Effective Service
Caring

Feature Ratings

Average 87

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Application Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Vendor Capability Ratings

Average 86

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Whereby Reviews

Aleksandra Z.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

A good product that meets all basic expectations

Likeliness to Recommend

8 /10

What differentiates Whereby from other similar products?

It is simpler but that makes it easier to manage for all end users

What is your favorite aspect of this product?

How intuitive it is to navigate the tool

What do you dislike most about this product?

Technical knowledge is often required

What recommendations would you give to someone considering this product?

If you're looking for a stable tool for fast browser calls - this is it

Pros

Continually Improving Product
Reliable
Efficient Service
Helps Innovate

Cons

Commodity Features
Under Delivered
Less Transparent

Małgorzata K.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Video conferencing for everyone.

Likeliness to Recommend

9 /10

What differentiates Whereby from other similar products?

It's very simple but has a lot of customization options. Also the waiting room feature is distinguishable.

What is your favorite aspect of this product?

My favorite feature of the product is that even though the participants in my meetings usually don't know Whereby, they already know how to navigate it after a while.

What do you dislike most about this product?

There are sometimes problems connecting to the server and difficulties with audio settings.

What recommendations would you give to someone considering this product?

It's a great product for a small, dynamic team.

Pros

Reliable
Performance Enhancing
Enables Productivity
Appreciates Incumbent Status

Seth H.

Role: C-Level
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Better than Zoom and no software or apps needed

Likeliness to Recommend

5 /10

What differentiates Whereby from other similar products?

Whereby is fantastic because it's easy and clean. No apps or programs to use, it works in browser.

What is your favorite aspect of this product?

The ease of use for users is incredible.

What do you dislike most about this product?

Cost options were not varied and affordable at first but now it's very affordable compared to zoom

Pros

Reliable
Enables Productivity
Helps Innovate
Unique Features

Cons

Leverages Incumbent Status

How We Deliver

Whereby

What is Whereby?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Whereby Ratings

87 Likeliness to Recommend

89 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Whereby?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Whereby Reviews

Aleksandra Z.

A good product that meets all basic expectations

Likeliness to Recommend

Pros

Cons

Małgorzata K.

Video conferencing for everyone.

Likeliness to Recommend

Pros

Seth H.

Better than Zoom and no software or apps needed

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Application Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support