Whereby Customer Reviews 2024

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Whereby

Composite Score

8.2 /10

CX Score

8.3 /10

31 Reviews Write a Review

What is Whereby?

Join the teams across all industries who are holding secure and efficient meetings from their browser with Whereby.

Company Details

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Awards & Recognition

Whereby won the following awards in the Web and Video Conferencing - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

2 Top Rated Features

2023

Whereby Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Whereby.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

89 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whereby?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Efficient Service
Effective Service
Caring

Feature Ratings

Average 87

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Application Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Vendor Capability Ratings

Average 86

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Whereby Reviews

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Safe, easy to use, branded video meeting system

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Rahul D.

Role: Operations
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2022

Must have product with amazing features

Likeliness to Recommend

10 /10

What differentiates Whereby from other similar products?

The ease of use of the product and uniquely designed I love the most.. you can go and see the changes with a cost effective product like whereby. I started using it during covid time where all the other apps are crashing but I used this for one of the project. My team is very happy with the connection stability and video and audio quality of the product. Initially I started with the small free version. Once my team like it we have shifted to the a small enterprises offer. It's changed the lagging of screens and better quality of audio even with the low connection areas i.e remote areas.

What is your favorite aspect of this product?

Connectivity

What do you dislike most about this product?

I don't think it has any issues

What recommendations would you give to someone considering this product?

Must try product with cost effective

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anna A.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Best Zoom Alternative

Likeliness to Recommend

10 /10

What differentiates Whereby from other similar products?

Whereby has an incredibly easy-to-use interface with the best white labeling functionality I've seen on any VC tool. My clients love that it feels on-brand and welcoming. As it is primarily browser-based, there is no need to download any software or wonder whether you forgot to run an update before your next call. After using it for a year, I've been super impressed with the lack of lag and technical glitches that had become synomymous with using zoom.

What is your favorite aspect of this product?

I love the ease-of-use for my clients, the knock-knock feature for entering a room, and the white labeling. The price cannot be beat either

What do you dislike most about this product?

My only issue with Whereby is I cannot download an audio only file of a video recording.

What recommendations would you give to someone considering this product?

Make sure you don't need a VOIP solution with phone number dial-in, otherwise, I highly recommend Whereby.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Whereby

What is Whereby?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Whereby Ratings

87 Likeliness to Recommend

89 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Whereby?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Whereby Reviews

Safe, easy to use, branded video meeting system

Likeliness to Recommend

Pros

Rahul D.

Must have product with amazing features

Likeliness to Recommend

Pros

Anna A.

Best Zoom Alternative

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Instant Messaging

Audio Conferencing VoIP

Screen Share

Application Share

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Audio Controls

File Transfer

Facilitator Functions

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support