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Vonage

Vonage Communication APIs

Composite Score

5.9 /10

CX Score

5.6 /10

15 Reviews Write a Review

What is Vonage Communication APIs?

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.

Company Details

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Vonage Communication APIs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Communication APIs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

87 Plan to Renew

70 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 75%
Negotiation and Contract:: 37%
Conflict Resolution:: 52%
Strategy & Innovation:: 31%
Service Experience:: 61%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+52 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Communication APIs?

5% Negative

35% Neutral

60% Positive

Pros

Reliable
Enables Productivity
Saves Time
Performance Enhancing

Cons

Under Delivered
Leverages Incumbent Status
Vendor's Interest First

Feature Ratings

Average 70

AI Engine for CPaaS

Code Libraries

Cloud Integration

Software Development Kit

Integration APIs

Drag and Drop User Interface

MMS API

Online Cloud Platform

Communication APIs

WebRTC-based Calling

Vendor Capability Ratings

Average 72

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Vendor Support

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vonage Communication APIs Reviews

Michael O.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Robust Communication Platform with Great Potential

Likeliness to Recommend

9 /10

What differentiates Vonage Communication APIs from other similar products?

Vonage Communication APIs stand out for their comprehensive suite covering voice, video, messaging, and verification—all backed by strong global infrastructure, reliable uptime, and flexible integration options for developers and enterprises alike

What is your favorite aspect of this product?

My favorite aspect of Vonage Communication APIs is the seamless integration across multiple communication channels, enabling businesses to easily scale their communication solutions without complexity.

What do you dislike most about this product?

The pricing structure can be complex, and some advanced features may require additional configuration, which can be challenging for smaller teams or non-technical users.

What recommendations would you give to someone considering this product?

Take the time to thoroughly explore Vonage's documentation and test the platform with its free trials. It’s ideal for businesses with development resources, but smaller teams should plan for a learning curve

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Markos F.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Lack of documentation in some aspects.

Likeliness to Recommend

6 /10

What differentiates Vonage Communication APIs from other similar products?

One solution for many providers

What is your favorite aspect of this product?

SMS API messaging

What do you dislike most about this product?

viber, whatsup, messenger business side of things. API is ok.

What recommendations would you give to someone considering this product?

Have a lot of patience

Pros

Effective Service
Saves Time
Reliable
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Hari T.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Fast APIs.Fraud prevention can be improved.

Likeliness to Recommend

8 /10

What differentiates Vonage Communication APIs from other similar products?

Vonage has infrastructure available locally to serve SEA businesses. This results in high uptimes and low latency APIs. Sales team is quite considerate and tries to add value as a partner rather than as a service provider. Leadership checks in from time to time and understands customer pain points. Dealing with several changes across the various telcos in the region can be quite complex but Vonage helps to navigate that complexity with ease.

What is your favorite aspect of this product?

The usage dashboard and analytics are quite vital for us to manage communication spend. I found myself using this feature almost on a daily basis.

What do you dislike most about this product?

The APIs are quite basic. When we needed more custom rate limiting, we had to build it ourselves. These are common challenges that any customer would face. Vonage could build it better at the service level so that it benefits all customers.

What recommendations would you give to someone considering this product?

For SMS APIs, get a sense of how many hops the message goes through before reaching the recipient's network. The SMS aggregation vendor is a crowded space in the sense that there could be multiple hops before your message reaches the customer, leading to higher costs and message delivery times.

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

How We Deliver

Vonage Communication APIs

What is Vonage Communication APIs?

Company Details

Need Assistance?

Vonage Communication APIs Ratings

82 Likeliness to Recommend

87 Plan to Renew

70 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+52 Net Emotional Footprint

How much do users love Vonage Communication APIs?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

Code Libraries Provides a library of code samples to build out a customized platform.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

MMS API API for sending and receiving multimedia formats.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vonage Communication APIs Reviews

Michael O.

Robust Communication Platform with Great Potential

Likeliness to Recommend

Pros

Markos F.

Lack of documentation in some aspects.

Likeliness to Recommend

Pros

Cons

Hari T.

Fast APIs.Fraud prevention can be improved.

Likeliness to Recommend

Pros

Title

Feature Ratings

AI Engine for CPaaS

Code Libraries

Cloud Integration

Software Development Kit

Integration APIs

Drag and Drop User Interface

MMS API

Online Cloud Platform

Communication APIs

WebRTC-based Calling

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Vendor Support

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement