Trello Customer Reviews 2024

What is Trello?

Trello lets you work more collaboratively and get more done. Trello’s boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible and rewarding way.

Company Details

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Awards & Recognition

Trello won the following awards in the Project Management - Enterprise category

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7 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

6 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Trello Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Trello.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Trello?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Trustworthy
Respectful
Enables Productivity

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Trello Reviews

Eleonora A.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Encourage creativity: Within Our Marketing Team

Likeliness to Recommend

9 /10

What differentiates Trello from other similar products?

Trello's intuitive Kanban-style boards make organizing ideas a breeze, setting it apart from other tools. Customizable lists can be used to map different stages, from initial concepts to finished assets ready for launch. Team members can easily drag and drop items between stages as work evolves. Color-coded labels enhance visibility into the workflow at a glance.

What is your favorite aspect of this product?

During brainstorming for our latest campaign, we realized that we lacked a central hub to capture and build upon insights and proposals. I discovered Trello, a collaboration tool that transformed our process. Anyone can add new ideas or proposals as cards, boosting innovation. Discussions are transparent, boosting morale and clarifying decision-making.

What do you dislike most about this product?

Important updates won't get lost in the daily deluge of Slacks and emails. A tweak to highlight time-sensitive conversations would keep work flowing smoothly.

What recommendations would you give to someone considering this product?

Trello's simple and adaptable structure has streamlined our process while unlocking a new depth of ideas. We are making a meaningful impact for our brand by making room for experimentation and continuous improvement. I would recommend Trello to any marketing team looking to supercharge their creative capacity and take collaboration to new heights.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jerzy F.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Simplified task management for agile teams

Likeliness to Recommend

8 /10

What differentiates Trello from other similar products?

Its a really intuitive system that you can jet up and running really quick. The free tier is plenty powerfull to get started and have a team get into the rhythm of things. The ability to colaborate and use mobile of web app is super convenient. Its elegant and simple.

What is your favorite aspect of this product?

You can attach files, send notificationjs, send file from email to board. There are a lot of hidden gems that you descover once you really start using it..

What do you dislike most about this product?

The features are not always easy to find and it should integrate more closely with Jira, Confluence and other tools so that we can manage work directly in the tool. It may be in the works, but its been a while and not there yet. Reporting is missing. I would love to be able to create reports and burn downs from here. Cant do it, dont know how or maybe thats a premium feature I cant use.

What recommendations would you give to someone considering this product?

Its free to get started and perfect for new or small teams. In a startup I would say its indespensible, especially if your team requires remote colaboration.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Cons

Charges for Enhancements

Alex L.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Trello from other similar products?

Great for wider Atlassian suite usage

What is your favorite aspect of this product?

It's connectivity to the rest of the Atlassian product range, made collaboration very easy

What do you dislike most about this product?

UI could do with some improvement I feel

What recommendations would you give to someone considering this product?

Engineers love it, everyone else was 50/50

Pros

Continually Improving Product
Trustworthy
Efficient Service
Fair

Cons

Less Reliable
Vendor's Interest First

How We Deliver

Trello

What is Trello?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Trello Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Trello?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Trello Reviews

Eleonora A.

Encourage creativity: Within Our Marketing Team

Likeliness to Recommend

Pros

Jerzy F.

Simplified task management for agile teams

Likeliness to Recommend

Pros

Cons

Alex L.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Document Management

Dependency and Milestone Tracking

Resource Management

Time & Expense Tracking

Hierarchical Task Management

Mobile Access

Reporting

Budget Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support