What is Tidio?
Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Integration With CRM
Knowledgebase
Personalized Service
Leads Generation
Multi-channel
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Tidio Screenshots
Tidio Videos
Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations
Tidio Demo: Complete Walkthrough of All Features (2026)
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Carlos David M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Easy to implement, intuitive customization
Likeliness to Recommend
What differentiates Tidio from other similar products?
How intuitive it is compared to other products in the market.
What is your favorite aspect of this product?
I love how I can know in real-time in which page/section of the websites customers are visualizing which has enabled the sales team to provide suggestions and personalized experiences to any customer.
What do you dislike most about this product?
Limited documentation on chatbot workflows is available.
What recommendations would you give to someone considering this product?
Tiidio for me has been a no-brainer, since it provides an unlimited free trial for ut to 100 chatbot leads a month it's worth it to give it a try.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Caring
Joseph E.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Oct 2022
UX and UI is great, supports my daily role, works!
Likeliness to Recommend
What differentiates Tidio from other similar products?
I think it stands our in its class
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
hard to tell if people are still online or picking up my messages
What recommendations would you give to someone considering this product?
definitely worth trying if you havent tried something similar before
Pros
- Trustworthy
- Performance Enhancing
- Efficient Service
- Caring
Festus A.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Oct 2022
Excellent Chat Management
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio offers advanced chat management features all free for a trial. The ability to use premium features in managing business needs is top notch. However, the end of the trial leaves the client/customer with a different feeling especially when it is an individual or small business still struggling with small finance. The amazing features continue to fade away with the end of each trial period. To continue enjoying amazing Tidio features, subscribe to premium features. Overall, Tidio is awesome and recommended.
What is your favorite aspect of this product?
Real-time visitor notification and chat.
What do you dislike most about this product?
The feeling attached to inability to use those amazing features after trial period expires.
What recommendations would you give to someone considering this product?
Signup and enjoy the amazing features and trial but keep small dollars handy for premium upgrade.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
