What is ThinkAutomation?
ThinkAutomation powers your business process automation. Automate on-premises and cloud-based business processes to cut costs and save time. Automate incoming communication channels, monitor databases, react to incoming webhooks, web forms and chat bots. Process documents, attachments, local files and other messages sources. Parse and extract data from incoming messages and perform business process actions, such as outbound communications, updating on-premises and cloud databases, CRM systems and cloud services, document processing, systems integration and much more. With ThinkAutomation, you get an open-ended studio to build your automated workflows without volume limitations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
Down
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 84%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 90%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ThinkAutomation?
Pros
- Efficient Service
- Caring
- Transparent
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Out of the box integration
Process Discovery
Sentiment Analysis
Code-Free Programming
Optical Character Recognition
User Libraries
Concurrent Work
Central Deployment
Cloud Hosting
Role-Based Access
Unsupervised Launch
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Business Value Created
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Quality of Features
ThinkAutomation Screenshots
ThinkAutomation Videos
An Introduction to ThinkAutomation 5
How to create & deploy a ChatGPT chatbot with access to a private local knowledge base.
Automate anything with ChatGPT
TA on screen 8 - 2021
TA on screen 9 2021
TA on screen 16 - 2021
ThinkAutomation Reviews
Keshab D.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2024
A great product for daily use.
Likeliness to Recommend
What differentiates ThinkAutomation from other similar products?
It is really simple for anyone to use. All round integration and extraction process. One of the best cloud based business process.
What is your favorite aspect of this product?
Cut costs and saves time
What do you dislike most about this product?
Nothing as of so far
What recommendations would you give to someone considering this product?
Definitely go for it. You would love the product when it comes in need of automation. Saves a lot of time.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Inspires Innovation
Hassan R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Efficiency in Systems Management
Likeliness to Recommend
What differentiates ThinkAutomation from other similar products?
The process of system automation is a friendly process that the app makes functional
What is your favorite aspect of this product?
The enactment of new robotic processes is something the vendor has fully capitalized
What do you dislike most about this product?
The editorial system in making business decisions robust is a friendly solution from the app
What recommendations would you give to someone considering this product?
There are modalities solutions from this tool
Pros
- Reliable
- Trustworthy
- Efficient Service
- Inspires Innovation
Amir H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
perfect for marketing list management
Likeliness to Recommend
What differentiates ThinkAutomation from other similar products?
I use it to clean my subscriber lists by detecting bounces, unsubscribes, and segmenting contacts based on behavior.
What is your favorite aspect of this product?
it pulls data from my email tool and CRM and keeps lists fresh without me lifting a finger.
What do you dislike most about this product?
takes a bit to map custom fields correctly, but support helps.
What recommendations would you give to someone considering this product?
if you're serious about clean lists, this tool keeps your marketing sharp.
Pros
- Efficient Service
- Acts with Integrity
- Includes Product Enhancements
- Helps Innovate
Cons
- Slower Product Innovation
- Commodity Features
- Less Effective Service
