What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Video Conferencing
Audio Controls
Application Share
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Also Featured in...
Remote Monitoring and Management
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Remote Support
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Enterprise Mobile Management
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TeamViewer Videos
TeamViewer Remote: It's time for a new view
See what's New in TeamViewer Remote
TeamViewer Reviews
Tyler G.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
"Good program for video conferencing."
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Stands out from the crowd with a user interface that is pleasant, extremely intuitive, and superior to the vast majority of currently available alternatives in the market.
What is your favorite aspect of this product?
When we couldn't make it into the office during the covid shutdown, we utilized teamviewer to access our work computers from home. To be very frank, we would not have made it through the night if we had been unable to use TeamViewer.
What do you dislike most about this product?
Since most of our clients have moved on to more popular platforms like Zoom and Teams, we've had to install a plethora of unneeded programs just to keep up with the proliferation of communication tools.
What recommendations would you give to someone considering this product?
I recommend the program because it's very easy to use and has a good graphical user interface. All of the other features that come with it are also a big plus.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Madi M.
- Role: Sales Marketing
- Industry: Agriculture
- Involvement: Business Leader or Manager
Submitted Oct 2022
Software is simple and easy to use!
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It’s simple and makes life easier!
What is your favorite aspect of this product?
Simplicity.
What do you dislike most about this product?
View looks a bit dated.
What recommendations would you give to someone considering this product?
Update graphics.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Under Delivered
Aggrey M.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Oct 2022
Great Web Conferencing Features
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Meeting offers Amazing web meeting features yet it's cost effective
What is your favorite aspect of this product?
I like that TeamViewer Meeting is affordable It's Resourceful and using it is easy too The software makes online meeting management easy
What do you dislike most about this product?
Not a single problem with this software
What recommendations would you give to someone considering this product?
I recommend this software as it offers great features and I particularly love the quality of audio and video
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
