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TeamViewer

TeamViewer Remote

Composite Score

8.9 /10

CX Score

9.1 /10

297 Reviews Write a Review

What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

9 Top Rated Features

2025

11 Top Rated Capabilities

10 Top Rated Features

2024

Contract Negotiation

2023

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative

5% Neutral

94% Positive

Pros

Respectful
Acts with Integrity
Transparent
Friendly Negotiation

Feature Ratings

Average 87

File Transfer

Screen Share

Audio Conferencing VoIP

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Video Conferencing

Virtual Whiteboard

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

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Remote Monitoring and Management

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Remote Support

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Enterprise Mobile Management

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TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

VinothKumar R.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Excellent remote access

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

Has good security and easy to connect with other users. Good for remote workers & training.

What is your favorite aspect of this product?

Sharing files with other users is good. Recording screen is effective.

What do you dislike most about this product?

Got no dislikes

What recommendations would you give to someone considering this product?

User friendly & good for remote workers

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hassan K.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Good remote desktop tool

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

It is very easy to connect with other device. Provides good security by setting up random passwords.

What is your favorite aspect of this product?

Very safe to connect with user ID & password. Files can be shared between connected computers.

What do you dislike most about this product?

Compared to other similar tools it needs to be updated.

What recommendations would you give to someone considering this product?

Easy to install, User friendly. Can be connected from mobile. Offers free plans.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Takunda A. M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Expensive business plans

Likeliness to Recommend

7 /10

What differentiates TeamViewer Remote from other similar products?

Enhanced collaboration and remote support

What is your favorite aspect of this product?

Available as a desktop application, mobile app, and web browser extension

What do you dislike most about this product?

The expensive business plan pricing

What recommendations would you give to someone considering this product?

Try other alternatives with better pricing plans

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service
Less Inspiring

How We Deliver

TeamViewer Remote

What is TeamViewer Remote?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

TeamViewer Remote Ratings

89 Likeliness to Recommend

93 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Video Conferencing Interactive video conferencing using a webcam

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

Enterprise Mobile Management

TeamViewer Remote Screenshots

image (18)

TeamViewer Remote Videos

See what's New in TeamViewer Remote

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TeamViewer Remote Reviews

VinothKumar R.

Excellent remote access

Likeliness to Recommend

Pros

Hassan K.

Good remote desktop tool

Likeliness to Recommend

Pros

Takunda A. M.

Expensive business plans

Likeliness to Recommend

Pros

Cons

Most Popular TeamViewer Remote Comparisons

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Title

Feature Ratings

File Transfer

Screen Share

Audio Conferencing VoIP

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Video Conferencing

Virtual Whiteboard

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization