What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
94 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Multi-Media Support
Multi-Channel Distribution
Role and User Management
Branching and Logic
APIs and Integration
3rd-Party Integrations
Data Analysis and Visualization
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
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SurveySparrow Reviews
- Role: Student Academic
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2021
Survey Sparrow is the best in the market
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rodrigo R.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
My experience using SurveySparrow was great!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
I honestly never used other products to create surveys, but from my experience in responding to surveys/questionnaires in other similar products, SurveySparrow did the job very well for what I needed to. When I started setting up my prompts from a draft to the platform, the features available made me rethink the dynamics of my questionnaire. In other words, the platform show me that I could improve the work.
What is your favorite aspect of this product?
Very friendly platform which eases building up your survey. I loved the functions available, such as setting logic to the questions and connecting prompts, and different types of questions, as multiple choices, rating, ranking and matrix, in which you can use Likert scale. The platform enables you create your own design, choosing fonts, colours and styles. It seems to have many functions needed to build surveys. Also, the report with the results is ease to customise and very well designed.
What do you dislike most about this product?
I couldn't use italics or boldness in the answer choices.
What recommendations would you give to someone considering this product?
It is worth a try. It worked very well for me and I will definitely use again when needed.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
Dakshita D.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
User Experience
What is your favorite aspect of this product?
Customized templates
What do you dislike most about this product?
Bit Pricey
What recommendations would you give to someone considering this product?
Make it a little bit more affordable for students and learners
Pros
- Reliable
- Enables Productivity
- Unique Features
- Inspires Innovation