What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Unique Features
- Saves Time
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Templates & Question Library
Questionnaire Design/Survey Builder
Multi-Media Support
Branching and Logic
Data Analysis and Visualization
Customizable Branding
Multi-Channel Distribution
APIs and Integration
Mobile Support
3rd-Party Integrations
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Also Featured in...
SurveySparrow Reviews
Manish S.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Survey with Sparrow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The UI and the way questions appear makes it different from others.
What is your favorite aspect of this product?
- Its UI & the way each question appears - The Chat Survey makes it more interactive & gets more response - You can also build a chatbot with its Chat survey - It allows conditional logic to make the survey more relevant & save users time
What do you dislike most about this product?
The pricing is a bit higher.
What recommendations would you give to someone considering this product?
Use it if you want to hear your customers' voices.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Excellent Product!!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Great product!
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
- Caring
