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SurveySparrow Inc

SurveySparrow

8.4 /10
Category
SurveySparrow
8.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

90 Likeliness to Recommend

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative
6% Neutral
94% Positive

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 87

Templates & Question Library

90

Questionnaire Design/Survey Builder

90

Customizable Branding

89

Collaboration

89

Multi-Media Support

89

Multi-Channel Distribution

88

Role and User Management

88

Branching and Logic

87

APIs and Integration

87

3rd-Party Integrations

86

Data Analysis and Visualization

86

Vendor Capability Ratings

Average 86

Business Value Created

91

Usability and Intuitiveness

91

Ease of Implementation

89

Vendor Support

88

Quality of Features

87

Product Strategy and Rate of Improvement

86

Ease of IT Administration

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

83

Availability and Quality of Training

81

SurveySparrow Reviews

Ann J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Features and limitations of SurveySparrow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow presents questions in a conversational format, which makes it more engaging and personalized for respondents.

What is your favorite aspect of this product?

SurveySparrow is easy to use

What do you dislike most about this product?

SurveySparrow has limited integrations.

What recommendations would you give to someone considering this product?

One needs to consider the features that are most important to their business and ensure that SurveySparrow meet those needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Clifton J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

SurveySparrow has an interactive UI and forms

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

It helped me collect the necessary data in the shortest amount of time because it is intuitive and aesthetically pleasing.

What is your favorite aspect of this product?

Review submission is simple, and the benefits make it worthwhile for me to do so. I really like their logo. It's uncomplicated and perfectly represents the organization as a whole. It was simple to implement, and the results from my data collection efforts improved greatly as a result. I found it to be useful and will continue to implement it into future polls.

What do you dislike most about this product?

There are instances when the surveys seem redundant in comparison to others I've completed using SurveySparrow and elsewhere. While I appreciate the incentives for completing surveys, I believe that some improvements might be made to the questionnaires themselves.

What recommendations would you give to someone considering this product?

SurveySparrow solves the issue of finding worthwhile surveys to fill one's spare time with that also pay out rather well.

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Reliable

Dmytro V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy-to-use online survey platform

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.

What is your favorite aspect of this product?

SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.

What do you dislike most about this product?

Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.

What recommendations would you give to someone considering this product?

It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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