SurveyMonkey Customer Reviews 2026 | Survey Software

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SurveyMonkey

Composite Score

8.8 /10

CX Score

8.8 /10

185 Reviews Write a Review

What is SurveyMonkey?

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

Company Details

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Awards & Recognition

SurveyMonkey won the following awards in the Survey Software category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

8 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

SurveyMonkey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey?

1% Negative

9% Neutral

90% Positive

Pros

Saves Time
Efficient Service
Fair
Enables Productivity

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

Data Analysis and Visualization

Customizable Branding

Templates & Question Library

Mobile Support

Multi-Media Support

Role and User Management

Branching and Logic

Collaboration

3rd-Party Integrations

Multi-Channel Distribution

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Translation missing: en.product_page.ratings.score 8.7

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Voice of the Customer

Translation missing: en.product_page.ratings.score 8.7

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Online Forms

Translation missing: en.product_page.ratings.score 7.4

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SurveyMonkey Videos

SurveyMonkey Reviews

Conor S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use and works well, especially for surveys

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey from other similar products?

I don't have a lot of experience with other products, but it's easy to use.

What is your favorite aspect of this product?

Survey builder, we've used it many times.

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

It is a very solid option.

Pros

Trustworthy
Transparent
Friendly Negotiation
Helps Innovate

Cons

Leverages Incumbent Status

Jill G.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Great company and awesome features

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey from other similar products?

easy to use interface

What is your favorite aspect of this product?

the ease of use

What do you dislike most about this product?

sometimes it takes too long

What recommendations would you give to someone considering this product?

Easy to use and great

Pros

Reliable
Trustworthy
Caring
Saves Time

Angie S.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey from other similar products?

SurveyMonkey is easy to use that differentiates between other products on the market because of the functionality.

What is your favorite aspect of this product?

the templates are pretty good!

What do you dislike most about this product?

sometimes its hard to understand in the beginning when you start using it.

What recommendations would you give to someone considering this product?

if you are looking for a survey software, this one is great!

Pros

Reliable
Efficient Service
Respectful
Helps Innovate

How We Deliver

Events

SurveyMonkey

What is SurveyMonkey?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

SurveyMonkey Ratings

88 Likeliness to Recommend

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SurveyMonkey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

Online Forms

SurveyMonkey Videos

AI Overview Video (1920x1080)

SurveyMonkey Reviews

Conor S.

Easy to use and works well, especially for surveys

Likeliness to Recommend

Pros

Cons

Jill G.

Great company and awesome features

Likeliness to Recommend

Pros

Angie S.

Fantastic Product!

Likeliness to Recommend

Pros

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Schedule Your Call

2
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Data Analysis and Visualization

Customizable Branding

Templates & Question Library

Mobile Support

Multi-Media Support

Role and User Management

Branching and Logic

Collaboration

3rd-Party Integrations

Multi-Channel Distribution

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement