What is SurveyMonkey?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Efficient Service
- Saves Time
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Mobile Support
Customizable Branding
Templates & Question Library
Role and User Management
Multi-Media Support
Branching and Logic
Collaboration
Multi-Channel Distribution
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Aug 2024
Best in opinion collection and engagement.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
SurveyMonkey Enterprise is easy to use and also create survey questions and collect answers thus become responsive to all users.
What is your favorite aspect of this product?
It saves time in opinion collection where it makes the whole process instant due to automation. SurveyMonkey Enterprise is affordable and this opens up its usage even t individual users thus help them in growing their organization. Its available for use even for free and this benefits the organizations on a budget much to their needed advantage.
What do you dislike most about this product?
To the less tech-savvy users sometimes they find it hard to use the platform and require some orientation first before become adept in it.
What recommendations would you give to someone considering this product?
SurveyMonkey Enterprise is built to international standards and it will enhance how you execute surveys leading to automation and easy opinion collection
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Prafulla P.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2024
Top of mind product for all things survey related
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Its super easy to use and run, Survey monkey is always the first product people think of whenever someone thinks of surveys.
What is your favorite aspect of this product?
Great UX Easy to use Great Insights
What do you dislike most about this product?
Can be a bit expensive if the use case is not too advanced,
What recommendations would you give to someone considering this product?
Great tool. If you want to pilot a survey and then expand on that, surveymonkey is the one of the best options you can pick up.
Pros
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
- Caring
Conor S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Easy to use and works well, especially for surveys
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
I don't have a lot of experience with other products, but it's easy to use.
What is your favorite aspect of this product?
Survey builder, we've used it many times.
What do you dislike most about this product?
Nothing in particular
What recommendations would you give to someone considering this product?
It is a very solid option.
Pros
- Trustworthy
- Transparent
- Friendly Negotiation
- Helps Innovate
Cons
- Leverages Incumbent Status
