What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Jack R.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
Best of the Best
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
You can find thousands of survey creating solutions out there, but none will be able to provide you with the same outcome as SurveyMonkey.
What is your favorite aspect of this product?
After trying several other products that say that they offer a similar solution, I came back to SurveyMonkey because they have the simplest yet most elegant survey builder that will allow you to use your own company branding while designing the survey.
What do you dislike most about this product?
The lack of template updates that SurveyMonkey offers is very slow, I suggest that they add more templates.
What recommendations would you give to someone considering this product?
I recommend that anyone looking for a survey building tool that will give you clear reports to use SurveyMonkey.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
patrick s.
- Role: Vendor Management
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted May 2021
Great product with fantastic features
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
There are a lot of survey creators in the market, but surveymonkey stands out among the rest because they have worked very good on marketing themselves since the time they launched. They give you the option to create a free account that lets you test all the features and you can also continue using the free version but you will not be able to view and analyze the data you get and also you will not be able to use your own branding.
What is your favorite aspect of this product?
Being able to create a survey from scratch with the survey builder, without the need to have previous experience is one of the best features of surveymonkey. The cost of upgrading to a paid version is considered to be low compared to others, this gives surveymonkey an edge over others in my point of view.
What do you dislike most about this product?
As mentioned earlier, there are a lot of similar products in the market that deal with creating and managing survey and they are also good, but the surveymonkey always standout among the rest and this in my point of view is something that I dont like, since some of the other solutions might be as good or even better but since surveymonkey has been in the market for such a long time, everyone goes directly to using it without trying other solutions.
What recommendations would you give to someone considering this product?
I recommend to test all other similar products before making a purchase to make sure that you are going the right direction.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Inspires Innovation
Elie k.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted May 2021
SurveyMonkey is the BEST Survey Builder
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
The are a lot of products in the market that offer solutions that creates and manages surveys, but SurveyMonkey not only is a survey creator but also can be used as an employee engagement solution. SurveyMonkey becomes a critical part of your organization once you start using it and I consider it to be one of the products that will provide a fast and positive outcome on your ROI as soon as you start using it.
What is your favorite aspect of this product?
The list of things that are great about SurveyMonkey is a very long list, but having tons of features that helps you create unique surveys is on top of this list. That's not the only thing I like about SurveyMonkey, I also find that the customizable Branding is also something that is hard to find in other products that have the same cost. SurveyMonkey also has a very straight to the point and informative data analyzing process where you can filter the data you get from the survey's according to what you are looking for.
What do you dislike most about this product?
What can you dislike about a cost efficient product that delivers everything promised? SurveyMonkey, releases new features and templates in slow motion but once they are released, they are flawless...
What recommendations would you give to someone considering this product?
I suggest that you give it a try and then thank me afterwards.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
