What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Ali A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
It's a great product to create surveys
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
They have a very easy survey builder and their support team is always available to help.
What is your favorite aspect of this product?
My favorite aspect is that SurveyMonkey have a very good support team who know what they doing.
What do you dislike most about this product?
I dont like that SurveyMonkey doesnt have a lot of temples.
What recommendations would you give to someone considering this product?
I recommend to everyone looking at this software to go for it because you will benefit a lot from its features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Sam S.
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
Survey Monkey is a Lovely Product !
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Survey Monkey is the most reputable product among its competitors and its reputation precedes it because they have been the market so long.
What is your favorite aspect of this product?
You can create your own branded survey and analyze the data you receive for a low monthly price.
What do you dislike most about this product?
The free trail doesnt have all the features of the product.
What recommendations would you give to someone considering this product?
I recommend that you give the product a try
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sanda H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
Survey Monkey is easy to use
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Survey Monkey has very responsive and knowledgeable support team that I have never come to contact with such professionalism with any other vendor.
What is your favorite aspect of this product?
Survey Monkey gives new users the option to try the product for free but ofcourse the features are limited for free users.
What do you dislike most about this product?
the free version doesnt allow you to use your own branding nor view reports.
What recommendations would you give to someone considering this product?
I recommend to try to free version the upgrade whenever you need. I upgraded after 1 hour :)
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
