What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Leah P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
A very efficient platform.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
A well structured software to create and offer surveys for all its users, a system where we can be able to create, modify and analyze our surveys. A platform made exclusively for surveys that are aimed at the general public that is interested in the system.
What is your favorite aspect of this product?
I really like how I can work with SurveyMonkey, the truth is that it is very easy to use, we have not had any inconvenience of any kind. SurveyMonkey is a tool with a great variety of services, we have only been using it for a few months and we think the way it works is fantastic and how it provides us with ease since it is web-based.
What do you dislike most about this product?
I think that at the moment everything has turned out very well, we like how it is implemented and integrated into our organization, we have not found any disadvantage, we love it.
What recommendations would you give to someone considering this product?
It is very easy, even from the first moment we start to use it, it explains very well through its options to handle it and that is nice. We are also happy that it can be compatible with SQL Server and Oracle, I recommend that my colleagues use it with their eyes closed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
John A.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Jul 2021
Solid and Confidential Data Collection Tool
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
SurveyMonkey allows the designing or the building of the survey questions, which ensures the specific information get collected to the respective people/partners. SurveyMonkey also has flexibility of activities, where the user can modify or edit some requirements or questions.Data safety measures are also deployed in the tool.
What is your favorite aspect of this product?
SurveyMonkey focus on accuracy, as it allows uploading of proves like screenshots or images. Also, SurveyMonkey initial process of deployment costs the company too little, and even the training part is not too much required. In any case, documents, online templates, and FAQs are available, and they are informative.
What do you dislike most about this product?
The back up speed or option in SurveyMonkey is not perfect, If a power issue or internet arise, there is a possibility that not all the information will be backed up. The accuracy and the speed of this process should be enhanced.
What recommendations would you give to someone considering this product?
SurveyMonkey is a realistically developed program, with a purpose of data collection, analysis, and development of reports that are informative, appropriate, and relevant. Companies that want to learn their market, the customers they serve, or the competitors should implement SurveyMonkey in their workplace.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2021
Surveymonkey is the leader in surveys.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
