What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Allison C.
- Role: C-Level
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2021
Great for a quick survey application
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
It's an easy to use interface and allows you to quickly create a survey without a lot of onboarding.
What is your favorite aspect of this product?
It's easy to use and widely known so it's also easy to find support.
What do you dislike most about this product?
The features were somewhat limited and it didn't allow me to customize the survey to a unique need.
What recommendations would you give to someone considering this product?
Test the survey and logic before you deploy it to ensure that you've set it up correctly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Jasmine A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Great features
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Ease of creating surveys and distribution
What is your favorite aspect of this product?
Easy to use tool
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Great portal for conducting customer surveys
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
Kyle H.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Create your surveys easily and quickly.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
We have obtained a great variety of functions we have the opportunity to collaborate in surveys. It has an open database and is compatible with SLQ Server. It is web-based where we can create and edit our surveys very quickly and easily.
What is your favorite aspect of this product?
It also gives you options for questions including being able to have a multiple option when choosing our surveys, open composition and drop-down lists. As it is web-based it is much more practical, we have everything at hand and when we want we create and edit.
What do you dislike most about this product?
The truth is a complete and secure platform, we do not miss anything. We analyze what we do very well and then make the necessary edits. He's very good at what he does so I don't think he has bad options.
What recommendations would you give to someone considering this product?
I recommend it 100%, it has solved our lives by being a solution with a variety of services There are no complications to install it, it is very easy to do. Channel everything very well. It is easy to use, everyone will love it in your company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
