What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Richard S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great product, super easy to use and well priced.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Ease of use and customization.
What is your favorite aspect of this product?
How easy it is to make a survey and set up rules etc.
What do you dislike most about this product?
CRM integration does not fulfill all of our needs.
What recommendations would you give to someone considering this product?
Go for it! If you need an easy-to-use, affordable survey solution this is probably the best on the market.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Michelle H.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2022
Really useful piece of software
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Nice user interface
What is your favorite aspect of this product?
The pre-built survey questionaries' which help to provide confidence in the surveys being sent
What do you dislike most about this product?
Some of the reporting on results can be a little 'clunky' and takes a bit of work to manipulate in a manner which works for me
What recommendations would you give to someone considering this product?
Try the free trial if there is one - if not, there is a cooling off period and so you can cancel, but it is very easy to use software.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Parichay N.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2022
Good for building quick surveys and rapid results
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Easy to use with drag and drop features. Offers good features for the licence cost and the platform feels robust and reliable. Building surveys and viewing rapid results is very easy and fast
What is your favorite aspect of this product?
Quick results and required notifications
What do you dislike most about this product?
Nothing major - questions should by default be mandatory and there could inclusion of questions like hierarchy type
What recommendations would you give to someone considering this product?
Good platform to create and float quick surveys and rapid results
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
