What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Tigran P.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2022
Fantastic product
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
In my humble opinion Survey Monkey is the best questionnaire creating app in the market. Not only it has the best customization, but also it has a huge collection of templates which can be used to make the process of creating surveys much more enjoyable.
What is your favorite aspect of this product?
Customization is fantastic. There are many available templates in the Survey Monkey. It allows you to analyze the data that you collected using various tools and methods. Last but not least it is very easy to use.
What do you dislike most about this product?
Honestly it one of my favorite products in the entire market and I like everything related to Survey Monkey
What recommendations would you give to someone considering this product?
I would definitely recommend buying and using this product
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
Fantastic - love the customization here
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Chuck F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Easy to use, and is the benchmark.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
They are the functionality leader. Others follow.
What is your favorite aspect of this product?
Being able to send surveys using the platform itself.
What do you dislike most about this product?
Others are free, but this is worth the cost.
What recommendations would you give to someone considering this product?
Learn how the product works first, and then complete your surveys.
Pros
- Caring
- Saves Time
- Security Protects
- Continually Improving Product
Cons
- Leverages Incumbent Status
