What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Daniel E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Extremely useful platform
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Some pop-ups cannot be used to offer survey topic ideas. Additionally, survey sample templates are occasionally lacking. Although cost of solution is unaffordable for a small organization. SurveyMonkey is another mechanism we employ to get feedback from our participants. Along with aiding in the creation of thoughtful surveys, it also provides for a sizable number of responders. The data we receive after conducting our surveys is always manageable and simple to evaluate.
What is your favorite aspect of this product?
The user interface of SurveyMonkey is quick and responsive, making it simple to put together surveys of all kinds. While the analytical component is quite useful, it also makes it simple to deliver surveys through sizable email lists. The fact that we can remove the SM branding, organize the survey easily, and select from a variety of question formats is crucial.
What do you dislike most about this product?
The analytics are the most popular critique of the platform, thus there is potential for enhancement to make the data more comprehensible and accessible. The platform's popularity might soar if its analytics and data filters can be trusted.
What recommendations would you give to someone considering this product?
This was a great tool for all types of surveys and organizations. It did a lot for us and provided high-quality work and significant business revenue, and we were very happy with it. And would want to strongly suggest this for your company's best results survey.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
Easy and flexible survey app
Likeliness to Recommend
Pros
- Continually Improving Product
- Unique Features
- Effective Service
- Helps Innovate
Cons
- Leverages Incumbent Status
Davide P.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Rapid survey and a lot of analyis
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Very easy building survey and distribuite them
What is your favorite aspect of this product?
The distribution process
What do you dislike most about this product?
Not too much customizable
What recommendations would you give to someone considering this product?
If you have to get results from survey
Pros
- Inspires Innovation
- Acts with Integrity
- Friendly Negotiation
- Performance Enhancing
Cons
- Less Respectful
- Commodity Features
- Security Frustrates
