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SurveyMonkey

SurveyMonkey

Composite Score
8.8 /10
CX Score
8.8 /10
SurveyMonkey
8.8 /10

What is SurveyMonkey?

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

Company Details


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Awards & Recognition

SurveyMonkey won the following awards in the Survey Software category

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SurveyMonkey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey?

1% Negative
9% Neutral
90% Positive

Pros

  • Saves Time
  • Efficient Service
  • Fair
  • Enables Productivity

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

86

Data Analysis and Visualization

85

Customizable Branding

84

Templates & Question Library

84

Mobile Support

84

Multi-Media Support

84

Role and User Management

84

Branching and Logic

84

Collaboration

83

3rd-Party Integrations

83

Multi-Channel Distribution

83

Vendor Capability Ratings

Average 83

Ease of Implementation

85

Quality of Features

85

Usability and Intuitiveness

85

Vendor Support

85

Availability and Quality of Training

84

Ease of Data Integration

84

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Ease of Customization

81

Product Strategy and Rate of Improvement

80

SurveyMonkey Videos

SurveyMonkey Reviews

Mark R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Excellent well known product

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey from other similar products?

Good templates Easy to use

What is your favorite aspect of this product?

Good templates

What do you dislike most about this product?

Nothing really, I cannot fault it

What recommendations would you give to someone considering this product?

Try it, it will help your business

Pros

  • Effective Service
  • Caring
  • Respectful
  • Helps Innovate

Maggie K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Thoughtfully geared to my criteria

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey from other similar products?

I must highlight how wonderful the SurveyMonkey Software is and how much it has thrilled me all over my adventure while delivering previously unseen control and simplicity. It is trouble-free, super productive, and adaptable to our needs, and lastly, all of its features have some improved performance in working compared to rivals.

What is your favorite aspect of this product?

Because it is thoughtfully geared to my expectations, SurveyMonkey is my upper-edge fav because it has greatly increased my productivity by ensuring that I always have professional layouts and uniquely designed facets at my fingertips to complete my work cleverly and expeditiously and because it eliminates as many fetch quests as I desire. It is straightforward to use and enthralling in that it removes confusion and limitations.

What do you dislike most about this product?

There is absolutely nothing wrong with this application, but that is just because I am an expert at configuring every aspect to meet my needs. Perhaps this is why I haven't seen any bugs because before using the tool, I just correctly set it up.

What recommendations would you give to someone considering this product?

In order to conduct surveys more readily online and without having to laboriously create them by hand every time, SurveyMonkey is a handy tool that offers the right capabilities to complete your task swiftly and intelligently. Because of my positive experience and the relative lack of problems I had compared to the tools there, I can suggest it with confidence.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

Austin W.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Feature-rich and very useful tool

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey from other similar products?

Most survey programs I've tried present logic oddly. SurveyMonkey is very effective in that it changes things up by presenting the question splitting as a type of map, allowing us to see the connections between different topics. It was very helpful for me to be productive and creative.

What is your favorite aspect of this product?

I adore its feature-rich stack and stylish user interface. I appreciate how simple it is to see a live version of our survey and make changes in the same window where I create it. The nicest part about its feature stack is that it only contains sturdy and usable features. All of these tools are crucial in assisting us in designing surveys that ultimately enable us to obtain relevant, precise information and responses.

What do you dislike most about this product?

Few file types are supported by SurveyMonkey, which tends to limit its effectiveness and applicability. To use the essential services, such as access to the gathered data, we need to pay an extra fee that is a little intimidating. The survey software and other marketing tools are not integrated, which is another bad thing.

What recommendations would you give to someone considering this product?

SurveyMonkey is a very useful tool with many simple-to-use features, but that is not enough to make professional and sought surveys because the user's skill to construct a decent survey must match the quality of their toolkit. It implies that you must first invest time in it before you can achieve your goals.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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