What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Glenn C.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2023
Easy to use, fairly priced and doesn't break!
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
It doesn't break like other products
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
lack of api / automation
What recommendations would you give to someone considering this product?
this tool does everything that it says it will. Wouldn't bother looking for another solution
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Security Frustrates
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2023
Great Survey Tool!
Likeliness to Recommend
Pros
- Caring
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Brittany D.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jun 2023
Cost Effective Survey Solution
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
I'm not sure there are any unique features, but the features offered are on par with competitors.
What is your favorite aspect of this product?
Ease of use and integration with Hubspot.
What do you dislike most about this product?
There is some lack of customizing the page layouts. Limited in design customization which can be frustrating at times.
What recommendations would you give to someone considering this product?
Very easy to use solution. Great integration with Hubspot for data storage.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
