SurveyMonkey Customer Reviews 2026 | Survey Software

This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

SurveyMonkey

Composite Score

8.8 /10

CX Score

8.8 /10

185 Reviews Write a Review

What is SurveyMonkey?

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

SurveyMonkey won the following awards in the Survey Software category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

8 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

SurveyMonkey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey?

1% Negative

9% Neutral

90% Positive

Pros

Saves Time
Efficient Service
Fair
Enables Productivity

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

Data Analysis and Visualization

Customizable Branding

Templates & Question Library

Mobile Support

Multi-Media Support

Role and User Management

Branching and Logic

Collaboration

3rd-Party Integrations

Multi-Channel Distribution

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Translation missing: en.product_page.ratings.score 8.7

View SurveyMonkey in this category (opens in a new tab)

Voice of the Customer

Translation missing: en.product_page.ratings.score 8.7

View SurveyMonkey in this category (opens in a new tab)

Online Forms

Translation missing: en.product_page.ratings.score 7.4

View SurveyMonkey in this category (opens in a new tab)

SurveyMonkey Videos

SurveyMonkey Reviews

Carissa L.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Best survey program I've used

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey from other similar products?

I feel like SurveyMonkey is a leader for survey programs. I think it has a lot of great reporting options and helps you build the survey to get the most unbiased results.

What is your favorite aspect of this product?

I really like the reporting features, they are helpful for sharing and presenting to my team

What do you dislike most about this product?

I do dislike the monthly cost, I wish there was an option for like a pay as you go as we are not always regularly sending surveys

What recommendations would you give to someone considering this product?

Great product and very easy to use. You don't need IT support either and would be fine for beginners who have never sent surveys before.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2023

Lots of features, less cost

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Helps Innovate
Continually Improving Product

Rut F.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

A Tool to Ensure Conclusive Results: SurveyMonkey

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey from other similar products?

Dedicated technical support, multiple functions that facilitate the collection of data. Possibility of conducting personalized surveys in multiple languages.

What is your favorite aspect of this product?

Available in multiple languages.

What do you dislike most about this product?

NOTHING... It is an extremely intuitive tool.

What recommendations would you give to someone considering this product?

I recommend its flexibility, scalability and analysis power. It is ideal for collecting and analyzing data in the most efficient way possible.

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

How We Deliver

Events

SurveyMonkey

What is SurveyMonkey?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

SurveyMonkey Ratings

88 Likeliness to Recommend

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SurveyMonkey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Role and User Management Enable different levels of access and permissions based on role.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

Online Forms

SurveyMonkey Videos

AI Overview Video (1920x1080)

SurveyMonkey Reviews

Carissa L.

Best survey program I've used

Likeliness to Recommend

Pros

Lots of features, less cost

Likeliness to Recommend

Pros

Rut F.

A Tool to Ensure Conclusive Results: SurveyMonkey

Likeliness to Recommend

Pros

Most Popular SurveyMonkey Comparisons

Google Forms

Microsoft Forms

Zoho Survey

Typeform

Qualtrics XM for Strategy & Research

SurveySparrow

Schedule Your Call

2
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Data Analysis and Visualization

Customizable Branding

Templates & Question Library

Mobile Support

Multi-Media Support

Role and User Management

Branching and Logic

Collaboration

3rd-Party Integrations

Multi-Channel Distribution

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement