What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Rajendra S.
- Role: Finance
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2023
Insights on Demand!
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
It offers a wide range of survey creation options and analysis tools, making it accessible to users with varying levels of expertise
What is your favorite aspect of this product?
My favorite aspect of SurveyMonkey is its ability to collect and analyze data in real time. It's invaluable for conducting patient satisfaction surveys and quickly responding to feedback.
What do you dislike most about this product?
Nothing currently
What recommendations would you give to someone considering this product?
SurveyMonkey is a versatile tool for most professionals. Start with the free version, and as your survey needs grow, consider upgrading to unlock more advanced features
Pros
- Enables Productivity
- Includes Product Enhancements
- Continually Improving Product
- Reliable
Pam V.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to use.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Survey Monkey is the easy to use and delivers easy-to-read results of surveys.
What is your favorite aspect of this product?
The downloadable reports set this product apart from others.
What do you dislike most about this product?
I like everything about it.
What recommendations would you give to someone considering this product?
I would definitely try SurveyMonkey if you're looking for a team product that everyone can use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Suzan P.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Aug 2023
Reliable product!
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
I think Survey Monkey is different from other products because of how innovative, and ahead of it's time it was when it initially came out. When I first learned about it, I couldn't find another product like it.
What is your favorite aspect of this product?
My favorite aspect of Survey Monkey is how reliable it is. My client services team always knows that they will be able to complete the tasks I give them with Survey Monkey in a timely manner.
What do you dislike most about this product?
There's honestly nothing I dislike about Survey Monkey. My staff still uses it, I just happened to switch to Google Forms for myself as the owner of my business because of the ease of access Google Forms gives me.
What recommendations would you give to someone considering this product?
I would reiterate that Survey Monkey is a very reliable platform. You always know what you're getting when you are using Survey Monkey. I also like how well organized everything is, and how easy it is to use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
