What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Frank B.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2023
Must have product,
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
A very robust product, that will get you results to follow up with clients and potential clients.
What is your favorite aspect of this product?
Ease of use, implementation is very simple as long as you have laid out what your organization is looking to get back from these surveys.
What do you dislike most about this product?
I have no dislikes at this point in time.
What recommendations would you give to someone considering this product?
First and most important is that you have put together what you are looking to get back in return from using this product. Them the most important factor is set up your trial account. Work together with the Account Executive and Support to make sure that all your goals are met. Then run internal test with your organization to make sure that you are getting the look, feel, and most important the view that best represents your company. After that do some test surveys with your current clients.
Pros
- Security Protects
- Reliable
- Enables Productivity
- Unique Features
Dawn Christine J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Easy to use, intuitive results, great cost
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
I've honestly always gravitated toward SurveyMonkey products for all my survey needs.
What is your favorite aspect of this product?
Little install time, builds on intuitiveness, takes seconds to build surveys (especially if you do them a lot!). Loved getting feedback from reps on how to better word survey questions to get the results we were truly after.
What do you dislike most about this product?
Nothing comes to mind
What recommendations would you give to someone considering this product?
Get SurveyMonkey! There's a reason they've been around for so long. Everything you love about the free versions is just that much better.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2023
How SurveyMonkey Enterprise Became Our Go-To
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service
