What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
FRANCHESCA R.
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2023
A useful platform for survey pulses!
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
They collect demographic information from respondents.
What is your favorite aspect of this product?
I like the ability of the customization for our company.
What do you dislike most about this product?
Surveys are not anonymous; email and IP addresses are collected.
What recommendations would you give to someone considering this product?
Absolutely! It's a well-organized and in-depth survey platform.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Efficient Service
Misaki H.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2023
Get to know your customers better
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
SurveyMonkey has an easy-to-use survey builder that lets us create surveys without any fuss. Its customizable templates and drag-and-drop interface make it stand out compared to other survey tools. One notable feature is the range of advanced question types, which include Likert scales and open-ended questions. With SurveyMonkey, we have the flexibility to design surveys in a way that gathers detailed and comprehensive data. The analytics dashboard gives quick feedback on surveys. We can use it to make adjustments based on customer responses. SurveyMonkey makes it easy to take surveys on any device.
What do you dislike most about this product?
Consider the importance of advanced survey features when budgeting for a plan that fits the needs of your firm. However, the free plan's limited features may require users to upgrade to a paid plan to access advanced survey capabilities, which could prove challenging for smaller financial firms under budget constraints.
What recommendations would you give to someone considering this product?
The easy-to-use survey creator, real-time analytics, and customization features make SurveyMonkey an essential tool for obtaining valuable information. It efficiently collects data, translates it into useful insights, and offers customization options to fit the specific needs of business decision-makers. SurveyMonkey prioritizes data encryption and other reliable security measures to keep sensitive information confidential. It can connect with different data analysis tools to improve compatibility with established software systems. SurveyMonkey's analytics provide immediate insights that constantly update with responses for quick decisions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cindy H.
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2023
Feedback Collection Made Easier
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Even users with no prior experience can create and distribute surveys in minutes. SurveyMonkey also offers a variety of templates and resources to help users get started quickly.
What is your favorite aspect of this product?
It's easy to use, affordable, and offers a wide range of features. We use it to collect employee feedback on our company culture, work environment, and benefits package. This feedback helps us to create a more positive and productive workplace for our employees
What do you dislike most about this product?
I would like to see SurveyMonkey add a feature that allows users to create and distribute surveys on social media platforms.
What recommendations would you give to someone considering this product?
SurveyMonkey is a great tool for collecting feedback from customers or employees. I highly recommend.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Client Friendly Policies
