What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Reliable
- Enables Productivity
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Data Analysis and Visualization
Multi-Media Support
Mobile Support
Role and User Management
Customizable Branding
Branching and Logic
Collaboration
Multi-Channel Distribution
3rd-Party Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Voice of the Customer
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Employee Engagement
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Silvana G.
- Role: Finance
- Industry: Insurance
- Involvement: End User of Application
Submitted Mar 2024
Nice product
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
I think SurveyMonkey is a good product overall. The unique is the variety of products offered.
What is your favorite aspect of this product?
Offers Microsoft forms and they are so east to use. This is the favorite aspect of SurveyMonkey in my opinion.
What do you dislike most about this product?
One of the biggest drawbacks or problem that can occur is asking the wrong question.
What recommendations would you give to someone considering this product?
Give it a shot, it might be a good fit for your company.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
The product is great and works perfectly.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Anita O.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2024
Addresses a arge part of our survey needs.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Quality of analytics and reporting for surveys is unmatched in my opinion. As a team, we have leveraged Surveymonkey's integration with our existing data visualization toolset to gain more context and insights around our survey data. Being able to achieve the aforementioned, is testament to Surveymonkey's quality integration with third party apps, we use at work.
What is your favorite aspect of this product?
Drag and drop survey builder which makes it fast to build surveys. I should mention Surveymonkey's template library as well. The quantity and quality of templates in this library has prevented us from needing to build our survey templates from scratch, most of the time. We simply choose from the library and customise slightly to fit our needs.
What do you dislike most about this product?
Limited survey channel distribution options, especially for offline survey sharing. Branching and skip logic options are not intuitive enough for me and can be a lot better.
What recommendations would you give to someone considering this product?
For those who can do without offline distribution of surveys, they should look no further than Surveymonkey.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
