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SolarWinds

Solarwinds MSP

Composite Score

5.8 /10

CX Score

5.6 /10

8 Reviews Write a Review

What is Solarwinds MSP?

Smart, secure, and efficient IT services software built by people who know your work is your passion.

Company Details

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Solarwinds MSP Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

73 Plan to Renew

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 50%
Negotiation and Contract:: 43%
Conflict Resolution:: 67%
Strategy & Innovation:: 45%
Service Experience:: 52%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+53 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Solarwinds MSP?

0% Negative

21% Neutral

79% Positive

Pros

Reliable
Security Protects
Altruistic
Acts with Integrity

Cons

Under Delivered
Leverages Incumbent Status
Less Efficient Service

Feature Ratings

Average 71

Scheduling

Testing

Deployment

Assessment

Management Console

Approval Process

Automation

Notifications

Reporting

Third Party Application Patching

Validation

Vendor Capability Ratings

Average 73

Ease of Customization

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Solarwinds MSP Reviews

Rıdvan Reşit Ü.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

enough and useful

Likeliness to Recommend

6 /10

What differentiates Solarwinds MSP from other similar products?

enough and useful

What is your favorite aspect of this product?

enough and useful

What do you dislike most about this product?

enough and useful

What recommendations would you give to someone considering this product?

enough and useful

Pros

Reliable
Caring
Altruistic
Generous Negotitation

Cons

Less Performance Enhancing
Less Effective Service
Under Delivered

Curtis O.

Role: Information Technology
Industry: Transportation
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jan 2020

Best Full Featured Option Out There

Likeliness to Recommend

9 /10

What differentiates Solarwinds MSP from other similar products?

Best product out there in this space, I've looked at them all.

What is your favorite aspect of this product?

Easy Agent Deployment.

What do you dislike most about this product?

Pricing structures

What recommendations would you give to someone considering this product?

Look at Solarwinds MSP, its the best one out there.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Inspires Innovation

How We Deliver

Solarwinds MSP

What is Solarwinds MSP?

Company Details

Need Assistance?

Solarwinds MSP Ratings

74 Likeliness to Recommend

73 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+53 Net Emotional Footprint

How much do users love Solarwinds MSP?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Testing Logging of test results, in preparation for approval.

Deployment Wide deployment of patches to targeted systems​.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Management Console A single console that allows the management of the entire patch management process​.

Approval Process Ability to provide approval for the release and deployment of patches​.

Automation Automation of patch deployment, including the deployment and installation processes.

Notifications Alerts on the availability of patches.

Reporting Automation of patch deployment, including the deployment and installation processes.

Third Party Application Patching Patching of third party applications in addition to systems.

Validation Validation (manual or automated) of patch installation success.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Solarwinds MSP Reviews

Rıdvan Reşit Ü.

enough and useful

Likeliness to Recommend

Pros

Cons

Curtis O.

Best Full Featured Option Out There

Likeliness to Recommend

Pros

Title

Feature Ratings

Scheduling

Testing

Deployment

Assessment

Management Console

Approval Process

Automation

Notifications

Reporting

Third Party Application Patching

Validation

Vendor Capability Ratings

Ease of Customization

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement