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What is Sinch?
Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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79 Likeliness to Recommend
90 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sinch?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communication APIs
Integration APIs
Cloud Integration
Drag and Drop User Interface
Code Libraries
WebRTC-based Calling
Software Development Kit
Online Cloud Platform
MMS API
AI Engine for CPaaS
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Sinch Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2064349/original/2064349.jpg?1684851115)
Andre G.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Extremely intuitive, but with few unique features.
Likeliness to Recommend
What differentiates Sinch from other similar products?
Simple and easy interface.
What is your favorite aspect of this product?
To be able to aggregate all my team into a single service number.
What do you dislike most about this product?
Many bugs and few features.
What recommendations would you give to someone considering this product?
Use it with the long term in mind.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Less Transparent
- Commodity Features
- Vendor Friendly Policies
Eva F.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted May 2023
Fantastic product and customer onboarding process!
Likeliness to Recommend
What differentiates Sinch from other similar products?
Customer care Onboarding processes
What is your favorite aspect of this product?
Great support when experimenting issues
What do you dislike most about this product?
More trainings would be helpful
What recommendations would you give to someone considering this product?
I would strongly recommend this product to anyone working on communication and IT fields
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted May 2023
Much better experience and support than Twilio
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing