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Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details


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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
89%
Conflict Resolution:
92%
Strategy & Innovation:
89%
Service Experience:
91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

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2% Negative
3% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

86

Content Management

85

Integrated Search

81

Reporting and Analytics

80

Content Localization

80

Retargeting Capabilities

79

Predictive Recommendations

79

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Customization

79

Availability and Quality of Training

78

Shopify Reviews

Sadaharu K.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Solid Management is a comprehensive API

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Keeping track of inventories and registering products The displays in the immediate vicinity are sturdy and well-designed. However, you may use the image without caring about its size by dragging and dropping, and you can insert sentences as in Word. As opposed to low-cost national store suppliers, you can correctly record SKUs and JANs. There are no longer any technical hurdles in using API to access internal systems.

What is your favorite aspect of this product?

Not even the most sophisticated American-made shopping carts have a user interface that assumes "inventory adjustment" is carried out simultaneously with customer purchases. Using Shopify's compare and store feature, customers may make simultaneous changes to a large number of products, such as adding or removing items. Because of this, you may feel a great deal of relief. Shopify's API matches our needs for a service, and the lowest pricing was taken into account because the conditions are satisfied for the service.So, that's a great deal, and I think it's well worth it.

What do you dislike most about this product?

Prepaid bank transfer unique to Japan: prefectures appoint prefecture name destination entry procedures, such as those that have not been applied from the start to the screen. To make changes, you'll need to access the administrative interface's backend.

What recommendations would you give to someone considering this product?

You can get promoted in many ways, but it's ideal if you can say you're competent at executing your job. In other words, controlling inventory makes sense. Increased inventory is not a problem while the shop is open thanks to the storage/delivery management system. Because of the well-designed methods, such as connecting with a Webhook when selling and verifying inventory using an API, it was straightforward to integrate with existing EC sites. I was able to increase sales channels since I was more confident.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jose Manuel O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Vendors Have The Best Option For Selling Products.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify is an excellent choice. Small to medium-sized businesses with standard plans and Enterprise businesses with Shopify Plus, among others, have 24/7 support, as opposed to Spree, which also has a lower value for money when compared to Shopify.

What is your favorite aspect of this product?

Shopify appeals to me since it makes it easy to create an online store. If you want to construct your store from anywhere at any time, they offer their own plugins that you can utilize. For a test sample, they provide a 14-day free trial where you may also test their photographs. Store features such as add product tools and sales tools as well as online purchase processing are outstanding.

What do you dislike most about this product?

So it is vital to take some time to study the programming language and learn how to improve the templates. A developer with some experience is needed for this (freelance or consultant).

What recommendations would you give to someone considering this product?

In order to start selling online, you need to consider shopify if you are in the market for a little to medium-sized business, a real store, or just a product to sell. This is something that you may start with little work and achieve in only a few hours. Even while it's beneficial to have technical support, it's not really required. All of the site's configuration can be done on your own. You can rest easy knowing that the payment processors are trustworthy. Platforms are available for any type of bank and country.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raul F.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Innovative, reliable and hassle-free

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

The main player in the industry. They are serious about what they do (solving every question and innovating constantly). And the price is fair. I do not know other alternatives that mix so well the next three pilars: great technology, professional attention and good price.

What is your favorite aspect of this product?

I do not have to worry about ecommerce technology anymore. Before, I had to contract a part time developer to fix many bugs with my previous shopping cart.

What do you dislike most about this product?

I need to depend a lot on external applications, that maybe pricy.

What recommendations would you give to someone considering this product?

I would place this option in the first place of the list (at least for small, medium - size shops that work mainly in one language - I am still testing the new multilanguage option - and do not include B2B)

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Caring

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