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Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details


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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Reliable

Feature Ratings

Average 83

Order Management

87

Catalog Management

86

Order Portal

86

Payment Processing

86

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

84

Business Value Created

84

Breadth of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

79

Ease of Customization

78

Shopify Reviews

Jasmeet S.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Platform for Creating Web-based Stores

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

It helps to make online selling stores for increasing your sales and productivity. You will be able to engage and attract more customers easily. Thousands of beneficial features are provided in it to sell online products and services. It is providing various services of payment gateways such as PayPal, eBay, Amazon, Apple pay etc. variety of payments processors are offered in it which are beneficial for accepting payments based on multiple currencies.

What is your favorite aspect of this product?

Multiple payment procedures are provided in it as multiple currencies are acceptable in it which is beneficial for international businesses. Its loading speed of the website is faster as compared to other e-commerce platforms. Themes can be set in it based on the type of their products.

What do you dislike most about this product?

It is charging a transactional fee for using its various payment gateways but if you compare it with other e-commerce platforms they are not charging any transactional fee for payment gateway. Its premium plans are more expensive.

What recommendations would you give to someone considering this product?

It has various built-in services which helps you to boost your sales procedures. It helps you in sending various promotional based emails to their customers based on their shopping experiences to attract them.

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Helps Innovate

annie p.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Designed for Supporting E-Commerce Websites

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

It is undoubtedly best and easy to manage e-commerce program. Before starting with it you don’t have to do any coding or complex programming. Any manual processes for integration are not needed in it you can choose any niche as requirements of a business. Many helpful tools are embedded in it for its core functions such as payment gateways, inventory management, discounted codes, social media, blogs, SEO etc. It also helps to manage abandoned carts by reaching these customers through email.

What is your favorite aspect of this product?

It is providing more than 1200 applications in it for helping out the user in doing multiple complicated tasks which include email marketing, automation, boosting sales, booting traffic and many more. It is also having amazing integration with SaaS. You can set its various plans according to your budget and size of the organization. Any external hosting for a website is not needed in it.

What do you dislike most about this product?

Extra cost may be required for heavy customization because you must have to hire professionals by paying them some amount.

What recommendations would you give to someone considering this product?

It is providing 24 hours support through live chats, email, phone or anything that suits you according to your location.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akari E.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A USER FRIENDLY PLATFORM

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify is a web application that facilitates you to organize your online store. It provides you a huge variety of themes. Shopify allows you to sell physical and digital goods. If you are familiar with HTML and CSS then you will be glad to know that it works on both.

What is your favorite aspect of this product?

This software is easy to use. It provides you templates that make your store unique and different. There are great marketing tools like custom gift cards, etc. The SEO features make this platform different from others. I can easily get my amounts as this platform provides me a secure payment gateway. It is SEO friendly and my products can undoubtedly get noble ranks. The loading speed is just amazing, and ecommerce made on it opens in seconds.

What do you dislike most about this product?

You cannot use third party payment gateway without paying transaction fees. I dislike when the content does not reformate after changing themes.

What recommendations would you give to someone considering this product?

There are many online stores, but choosing the right one for your business is difficult. If you are finding a platform to grow your market then I think Shopify is the right option for you.

Pros

  • Respectful
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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