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Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details


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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Reliable

Feature Ratings

Average 83

Order Management

87

Catalog Management

86

Order Portal

86

Payment Processing

86

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

84

Business Value Created

84

Breadth of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

79

Ease of Customization

78

Shopify Reviews

Rana Abdul R.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2022

Great for all type of Business who started

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

The big main thing is it's easy to use for all. Almost ready to use just a few things need to change. I love it

What is your favorite aspect of this product?

Almost Plug and play :)

What do you dislike most about this product?

The free themes option is not enough

What recommendations would you give to someone considering this product?

yes, definitely. Even I recommended two-person and they run their business as well

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Sareena P.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Provides every feature ecommerce store needs

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Great analytics and reporting features are included in Shopify, it's very easy to use as compared to Magento, BigCommerce, etc. A lot of resources also available

What is your favorite aspect of this product?

The ability of the abandoned cart feature for retargeting purposes has been the best feature of Shopify

What do you dislike most about this product?

I think the only thing which I dislike is the pricing of Shopify as some of the new stores cannot pay as much it is required by Shopify

What recommendations would you give to someone considering this product?

I would recommend this is the go-to for any new business owner - It is very easy to use as an e-commerce platform, has great templates to choose from and makes your website ready - Has many features for all businesses to utilize and integrates with every third party tool

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Bimal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Nice product for e-commerce app developments

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

Shopify offers to create e-commerce applications with ease with the click of a few steps only. If anyone wants to start an e-commerce website then they can easily use Shopify to build one. The development process is faster and cheaper than hiring a separate developer.

What is your favorite aspect of this product?

The cheapness of the development process is my favorite aspect of this product.

What do you dislike most about this product?

If we want to customize more, then we need to learn about the liquid language that Shopify uses. This is the thing that I dislike about this product, It should have been made much simpler for greater customizations.

What recommendations would you give to someone considering this product?

If someone is looking for an easy method to develop websites then I recommend them to purchase this product.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Saves Time

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