Shopify Customer Reviews 2024

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Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

183 Reviews Write a Review

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Giannis K.

Role: Sales Marketing
Industry: Apparel
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to Use, friendly UI, a bit expensive

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Its super easy to set up, almost plug and play. Many other product have issues and require code to set up.

What is your favorite aspect of this product?

Easy to setup. Seamless intergration with Facebook analytics etc.

What do you dislike most about this product?

The price and the C.O.D feature

What recommendations would you give to someone considering this product?

Go for it but it will save you time. But if your bussiness model is based on C.O.D you will need an external integrator (most probably)

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Rohan M.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Great Ecommerce Platform

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify offers a free affiliate marketing software called "Dove tale" to their customers to use which is a huge benefit considering other platforms costs hundreds of dollars a month of use.

What is your favorite aspect of this product?

My favorite aspect about this product is that it is quiet beginner friendly, also we can easily start our ecommerce business without knowing how to code. It can be easily integrated into other software systems such as Klaviyo to directly allow our customers to shop our website through email links sent weekly.

What do you dislike most about this product?

The only thing which I dislike about Shopify is that we can't customize the "card" page unless we have a Shopify Plus subscription which is quite expensive. Also we need to use Stripe payment solution if we want to use Apple pay.

What recommendations would you give to someone considering this product?

I would recommend only 1 thing that anyone should make full use of their 14 days trial period, as during this time period every beginner needs to get familiar with the processes and management after the development of the Shopify store.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Parwinder K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Fully Loaded with best Features for Online Store

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

The Biggest benefit I am receiving from Shopify is Product Management and Customization. It works great in terms of adding a variable product. It has some pre-defined variables like colour, size etc instead of Woocommerce. Adding variations in WooCommerce is a little bit difficult.

What is your favorite aspect of this product?

After using Shopify, Now I can say Shopify is the best platform for an Online eCommerce Store. It's so simple to implement and use the admin dashboard. Even a non-technical person can also use Shopify. Product Management and Catalogue import/export are very easy.

What do you dislike most about this product?

Shopify is good but nothing is perfect in this world so it has some weak points too. 1) Pricing plan is a little too higher for a single user. 2) Front-end Customization is a bit off from another platform. 3) Cart page is restricted.

What recommendations would you give to someone considering this product?

100%, I would recommend it to others. It has so many features that other platforms don't offer with its kind of User Experience.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Shopify

What is Shopify?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Giannis K.

Easy to Use, friendly UI, a bit expensive

Likeliness to Recommend

Pros

Rohan M.

Great Ecommerce Platform

Likeliness to Recommend

Pros

Parwinder K.

Fully Loaded with best Features for Online Store

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

Adobe Commerce

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization